05-11-2016 02:42 PM - last edited on 11-15-2016 09:38 AM by RogersPrasana
I have a Samsung Galaxy S7 Edege and am having the issue with getting failed or double text messages. Had the phone since launch with new sim card. I've tried factory reset as well reset on Rogers side of things. They've opened a ticket but wondering if anyone else is having this issue.
Not sure if it means anything but I have no issues with calls and get VOLTE as well can switch to roaming when in my basement at home.
Thanks in advance
Solved! Solved! Go to Solution.
04-11-2017 10:41 PM
Welcome to the Forums & Thank you for your posts!
Some customers have reported experiencing issues sending texts or receiving duplicates.
We are actively working at resolving this problem and service will be restored as soon as possible.
Thank you for your patience.
We actually greatly appreciate the feedback @CoOlSlY.
We are always very greatful when you take the time to bring issues up to our attention.
I am confident that it will be rectified shortly.
We apologize for any inconveniences this may cause and thank you for understanding.
05-11-2016 03:35 PM
Thanks for posting on the Community Forums!
Have you tried turning off your VoLTE on your device?
Let us know if that helps.
05-11-2016 06:04 PM
I have the same issue sometimes too, however I have an iPhone. I notice this more when I'm in a weak coverage area, and the phone is switching from LTE\3G\EDGE
I'm taking a guess the issue is the network doesn't acknowledge the message was delivered and sends the message twice: once on 3G, one on LTE as an example.
05-11-2016 08:25 PM
05-12-2016 07:59 AM
05-12-2016 03:21 PM
It's odd because this has happened regardless of signal coverage. 1 bar all the way to full bars nor does the person sending it from has or carrier too. I have tried with no VOLTE and when I had this issue had to escaliate the matter to the office of the president to see any resolve to the matter.
Just was trying to avoid making the long painful journey calling back and going this route.
05-18-2016 06:25 PM
it's been happening a lot for me lately, and even with decent coverage and not switching between EDGE/3G/LTE. Hopefully Rogers fixes this, as it's very annoying
05-19-2016 12:31 AM
06-03-2016 06:48 PM
06-06-2016 11:05 AM
Hey guys, I just wanted to ask.. none of you guys are registered with Rogers One Number by any chance right? Just wanted to see if that has any relationship with the duplicate text messages.
06-06-2016 07:57 PM
09-16-2016 09:53 PM
09-16-2016 09:54 PM
10-25-2016 06:42 PM
10-28-2016 07:16 PM
11-11-2016 06:24 PM
11-14-2016 09:47 AM
Call into Rogers @Keithsgirl and get your name added to the master list. You'll see from the past posts that this hasn't been resolved. Only thing is to get added to the list and wait forever
11-14-2016 05:33 PM
Add me to the list. I was with another cell phone provider and I never had any problems but now with Rogers, contacts OFTEN report they are receiving my SMS twice... I'm "new" to Rogers but for the past two months, been more than a nightmare ride with Rogers for every problem...
I made a factory reset yesterday but having the same problem... Nobody have any ideas?
11-25-2016 11:20 PM
11-26-2016 09:57 AM
I solved my double text/sms issue by disabling VoLTE. This prevented others from seeing my double texts but if someone has it enabled, you may see their double texts. Until Rogers solves the issue with VoLTE, you may get it from other users.
11-26-2016 10:17 AM
Disabling VOLTE solved my problem indeed... I read a bit on VoLTE, not a necessity so i'm good with having it disabled until Rogers solve this problem (that seems to be there for quite a while!)