I have a Samsung Galaxy S7 Edege and am having the issue with getting failed or double text messages. Had the phone since launch with new sim card. I've tried factory reset as well reset on Rogers side of things. They've opened a ticket but wondering if anyone else is having this issue.
Not sure if it means anything but I have no issues with calls and get VOLTE as well can switch to roaming when in my basement at home.
Thanks in advance
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Welcome to the Forums & Thank you for your posts!
Some customers have reported experiencing issues sending texts or receiving duplicates.
We are actively working at resolving this problem and service will be restored as soon as possible.
Thank you for your patience.
We actually greatly appreciate the feedback @CoOlSlY.
We are always very greatful when you take the time to bring issues up to our attention.
I am confident that it will be rectified shortly.
We apologize for any inconveniences this may cause and thank you for understanding.
I have the same issue sometimes too, however I have an iPhone. I notice this more when I'm in a weak coverage area, and the phone is switching from LTE\3G\EDGE
I'm taking a guess the issue is the network doesn't acknowledge the message was delivered and sends the message twice: once on 3G, one on LTE as an example.
It's odd because this has happened regardless of signal coverage. 1 bar all the way to full bars nor does the person sending it from has or carrier too. I have tried with no VOLTE and when I had this issue had to escaliate the matter to the office of the president to see any resolve to the matter.
Just was trying to avoid making the long painful journey calling back and going this route.
Add me to the list. I was with another cell phone provider and I never had any problems but now with Rogers, contacts OFTEN report they are receiving my SMS twice... I'm "new" to Rogers but for the past two months, been more than a nightmare ride with Rogers for every problem...
I made a factory reset yesterday but having the same problem... Nobody have any ideas?