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complaint about the poor quality of communication services

Ihor_can
I've been around

Good night! My name is Igor Constantoglo I am a client of Rogers until recently I liked the service of this company but after the incident I am very disappointed in the work of their employees!!! a very unpleasant situation happened to me !!! I recently received an invoice for payment of international calls that I did not make !!! all calls were made by me through the Watsaap application, but an employee of this company claims the opposite and gave me a large bill to pay for those calls that I did not make !!! I don’t want to pay for someone else’s mistake or a failure in the program !!! I will complain and write anywhere to help sort out this situation for me is a lot of money ...

 

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Re: complaint about the poor quality of communication services

RogersMaude
Moderator
Moderator

Good day @Ihor_can,

 

Welcome to the Rogers Community and thank you for your post!

 

While we do not guarantee the use of a third-party calling service, such as Whatsapp, I can understand that unexpected charges can be frustrating.

 

Feel free to send us a private message to @CommunityHelps if you would like us to take a deeper look into this. For more information on how our Private Messaging system works, please check out our blog.

 

Thanks!

 

RogersMaude

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