charged for unknown us text messages

[OnHold4TooLong]

Hey!
I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.

I was unable to find any such messages on the phone. I was originally told that they were text messages but the number I was given does not exist as I attempted to call it. I was later told that perhaps the messages came from an app such as WhatsApp, messenger or discord. Upon checking everything on the phone I came up with no solutions. Rogers has not been very helpful and I feel that they are not taking my concerns seriously. Anyone else feel at a loss for answers in a similar situation?

***Edited Labels***

[RogersZia]

Good evening @OnHold4TooLong,

Welcome to the Community!

Have you recently downloaded a texting messaging app that could be generating these charges?  Or maybe someone has texted you using one of these apps which sometimes assigns them a foreign phone number, in such cases if you reply to this person you could end up with US/International SMS charges.

Even though it sounds like my colleagues have already researched these charges for you, if you want we can go over them one more time. Please send a private message to @CommunityHelps so we can review your account. For more information on how our Private Messaging system works, please click here.  

RogersZia

[Nancy12]

I just received a bill from Rogers showing a charge for 3 whatsapp text messages from Canada to U.S.   I offered to provide screen shot as proof but they are silent on my offer.  

[Nancy12]

Hey,

Don't feel bad.  I got charged for Whatsapp Text to a U.S. Number

[RogersJo]

Greetings @Nancy12,

Thanks for contributing to the conversation! 😊 Yikes! Unexpected charges are never fun. 

I noticed we've been communicating with you via PM, we'd be more than happy to continue there!

Regards,

RogersJo 
 

[Jenna8]

This happened to me today as well. Multiple text messages from Canada to USA to numbers I didn’t know and don’t exist. They refunded me the charges though

[Ninaniagara007]

This just happened to me today.
14 messages that I sent on WhatsApp to a US number being charged by Rogers.
I understand if my Wi-Fi is down that could possibly happen. My Wi-Fi is rarely down BUT 14 times in a row is basically impossible.

[NianaSD]

I was charged for $26 for 59 US text Messages that I didn’t sent or even aware of. I called rogers customer Service and complained about this. I waited for almost an hour and she just gave the number that she said i texted and it was in New Jersey. I asked to investigate and make a deep dig about this situation as we dont even know that number and person. And the Date and time of the Messages does not coincide with the event that we were into that day, which make us impossible to text. Up to now, no solution has been done. Im just scared if this kind of a hack, scam or fraud. Does Rogers have protection for customers if this is like a hack from our account?

I hope Rogers will take action About this matter .

[RogersTony]

Hello, @Ninaniagara007 

Welcome to the Rogers Community Forums!

We can definitely look into your inquiry. Please send a private message to @CommunityHelps where we can gather your info and take a closer look at this for you. Not familiar with our private messaging system? No worries, click here. 

We look forward to hearing from you.

RogersTony

[Mar86]

Exact same thing happened to me this month and last. Rogers insists I sent the messages which I didn't. I'm not too worried about the charge but where are these messages going and what do they say?!?!?! So weird

[Ninaniagara007]

You are not the only person this is happening too. There is another post or other people are commenting on the same thing. Here is the link to it. https://communityforums.rogers.com/t5/Account-Support/charged-for-unknown-us-text-messages/td-p/4989...

[RogersJo]

Good Day @NianaSD!

A warm welcome to the Community and congrats on your first post with us! 🙌 Yikes! We're sorry to here what occured. I can assure you that ensuring we protect the security of your personal and account related information is very much at the forefront of what we strive for. Unexpected charges can be rather concerning. Has the issue been resolved since you last posted?

We'd be more than happy to have a look into this for you on our end. In the event that you still require assistance, feel free to send us a message at @CommunityHelps. To find out how to send us a private message, check out this blog.

Regards,

RogersJo 
 

[Inviewabe]

This exact thing is happening to me, and i'm in the middle of chatting with a Specialist from Rogers after the Agent refused to believe me, and stated all texts are valid and nonrefundable, no explanation no help. I am transferred to a technical specialist who is helpful and will raise a ticket to the back office to see if i can get credited , but i don't know what is causing this and if it will happen again as Rogers has no answers. The numbers are Area codes:  651 :Minnestoa, 475 :Connecticut, and 850 :Florida . I don't know anyone in these areas and i don't know WHAT the messages were and what do they contain, specially that one of them is a PICTURE/VIDEO message and i'm worried what it contains. the specialist said there's nothing they can do although i indicated I have dug so deep into my phone, and settings, and permissions, and ran malware and antivirus, and there's nothing suspicious, and any indication of any text sent to USA is Rogers systems ! but all I got was a ticket was created for me to get a refund ! .. 

[RogersCorey]

Good afternoon @Inviewabe!

Has your concern about this mystery text been resolved as of yet?

If you would kindly return to the ongoing private chat that you initiated with us, we'd be more than happy to continue discussing your concerns.

Regards,

RogersCorey

[Nancy12]

I have corresponded with the Office of the President at Rogers. This is the company’s position: Regarding of which 3rd text you use (whether it is WhatsApp, Signal, WeChat, etc) if the receiver has a non local number, if the message is picked up by Rogers network, you will be charged as a international text message unless you have a international text plan. I have explained to them that WhatsApp uses the internet (through either wifi or wireless data) to transmit text; Rogers doesn’t care if this is the case. If the rogers network picks up the message, it will be charged. Rogers suggests that I limit all third party text apps in wifi mode only to avoid future charges.

[Tenesia]

I’m having the same issue now, rogers charged me for 182 messages to a number in New Jersey that they googled and sent to me.
Are they even concerned for real that this could be fraudulent.
They are just about being paid.
Dates don’t align with anything I can point to but yet still I am being told there is nothing they can do as it came from my number.

[PUMAROHIT]

I have been in a similar situation and disputing the charges

[LordDrakkon]

The issue is WhatsApp. It can hand off calls and texts to cellular, which it see to be doing more and more as time goes on. Once that call or text has been handed off to cellular, it is billable. Take your complaints up with WhatsApp for not only not informing people of this outside of their ToS, but for not doing anything about it when thousands have complained about being charged by their carrier whennuaing their app. The alternative is, use something that doesn't do this for your calls and texts.

[Ccreamer]

Same thing happened to me...I was just charged $156 for picture and video messages sent outside of Canada....I don't know a single person outside of Canada. Not to mention I don't think I've ever sent 208 pictures and videos in my entire life. Just waiting for Rogers to open before I call them and see if they do anything to rectify the issue

[RogersCorey]

Good morning @OnHold4TooLong and @Ccreamer!

We'd be more than happy to look into this billing dispute of yours. 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[pierre56]

hello everyone. I too have been charged for outgoing texts from canada to us. for the last 4 to 5 months i have seen charges for those texts, of course only a phone number appear on my phone and no text attached to them. one of the number belongs to tellus after  a google search on one of the number. Rogers response is it is my WhatsApp!!

My son is looking into it, and soon as I have a answer i will post it. If rogers does not find a solution Bell may get a new customer. BTW my phone is a android 8, my wife has a I phone(6) 🙂 and she does not have those problems.

too many of us have this problem and maybe the media would be interested to that.