Virtual Assitant

[Palilulac]

It is now Mission Impossible to getlive person from  Rogers customer service. I see that there is a something called Virtual Assistant  Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I found myself at Queque postition is 57. I guess Rogers would like to prevent complaints and thats why it may be necessary to waith a few hours to get a chance to talk with Rogesr Customer service.

***Edited Labels***

[RogersTony]

Hello, @Palilulac 

We appreciate your patience and for providing us with your feedback.

It is a very busy time of the year with Black Friday being this past weekend. I hope you were able to get your concerns addressed since you posted.

Please let us know if you still require assistance.

RogersTony

[Palilulac]

Hi RogersTony. Can I get an explanation why I was charged for the service i didt require?

[RogersCorey]

Good morning @Palilulac,

We can absolutely look into any disputed charges you have on your bill.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey