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Would like to add authorized contact onto account

Margaret-Harris
I've been here awhile

Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account.  He was definitely added to my account but somehow has disappeared from your records. I waited over an hour on hold and gave up. He called for me last evening and after he waited for 45 minutes an agent answered and told him he was not on my account and not allowed to make any changes.

Thanks.

 

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2 REPLIES 2

Re: Would like to add authorized contact onto account

RogersZia
Moderator
Moderator

Good evening and welcome to the Community @Margaret-Harris,

 

You've come to the right place! I realize wait times have been long lately and it's not convenient for everyone to stay on the phone or chat on hold. We'll be happy to help you with your request. Since the Community is a public platform, I'd recommend you to reach out to us via PM @CommunityHelps so we can assist you further.

 

If you're not familiar with our private message system, please check out this blog

 

Looking forward to hearing from you.

 

 

 

RogersZia

 

Re: Would like to add authorized contact onto account

Margaret-Harris
I've been here awhile

Hi Schumm, thanks for trying to help but I think you are referring to a credit card issuer. I'm talking about adding to my Rogers account to make changes for me etc. He was added to my Rogers account many years ago and Rogers has deleted his name from my account I assume by error.

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