Wireless customer service

[steven5150]

Interesting experience today, my wife and I are 20+ year customers with Rogers. In all that time we have never experienced this level of service in store and on the "Support" (that's what they apparently call it, they need to get a dictionary). We want to do one thing, which is cancel a line that is never used. Why so difficult/impossible? Just talk talk talk... "Oh but you could have this"(more $$$), or "We could do that"(also more $$$). No, just want to cancel that line. And on and on and on.... We owe a couple of hundred on a phone and then I think we are done with this company.

**Labels Added**

[RogersMaude]

Good afternoon @steven5150,

Thank you for posting to the Rogers Community and sharing feedback about your situation.

We're always sorry to see you terminate services with us, so if it's due to pricing we try and provide alternative resolutions. Was the agent you spoke with ultimately able to cancel the line in question, as per your request?

If not, we'd like the opportunity to discuss this matter further. If need be, just send us a private message @CommunityHelps and we'd be more than happy to help. To know how our messaging system works, check out this blog.

RogersMaude