Customer service

[katherinedscott]

I have spent to many hours on the phone with Rogers l have been promised a price and it was never applied to my account l called again this morning the call back time was nearly 11/2 hrs finally l got a live agent haha!!! She found the error,put me on hold again and l am still waiting l hor and 18 min so far 

**Labels Added**

[RogersYasmine]

Good day @katherinedscott,

Thanks for sharing your recent experience here in the forums! Having a promo or plan incorrectly applied can certainly be a headache to deal with. 😞

Were you able to get this matter resolved during yesterday's call? If not, feel free to reach out to us via PM @CommunityHelps so we can take another look for you. 🙂

Thanks so much!

RogersYasmine