Unfair Billing for a Seasonal Suspension

[TrishaMalik]

I came away from Canada at the end of October and haven't used my number since. In November I had requested for a seasonal suspension and been told it costs $7/month plus taxes, and that this can be done for 185 days. However, I have been constantly been getting inflated bills and the last one is for over $300, accompanied by a threat of sending the bill to recovery agent. 

I want to give up my Rogers no. as I'm tired of this harassment. Please advise how this can work.

**Labels Added**

[RogersMaude]

Good day @TrishaMalik,

Welcome to the Rogers Community and thank you for your post. I can understand the confusion caused by a billing issue.

Were you able to get your concerns addressed since you posted your message?

With regards to your equipment return; have you received the return waybill label since you posted?

We can surely take a deeper look into this, if need be. Please send a private message to @CommunityHelps and we'll be happy to help.

To know how to send us a message, click here. Thanks!

RogersMaude

[TrishaMalik]

Have sent a private message. Please respond.