Unethical practice by Rogers - can't get help

[RLN]

Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it!

After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was able to get three lines, but my primary number won't register. Okay, simple. Fix it! Nope. 15 people at Rogers cant fix it. Level 2 technicians cannot fix it. I had to go through verification and can't fix it.

There is a solution. Now, we can cancel the line and restart the order, but since you now are an existing customer with three lines, we cannot give you any discounts. You mean my new lines I just set up??? So your bill will now go from $40 a line to $130!!! Are you kidding me?!! UNETHICAL!!!!

As a business professor - I am dumbfounded! This is unethical and poorly bad business. I will now use Rogers in my MBA and undergrad courses as what an unethical company does.

***Added Labels***

[RogersYasmine]

Hello @RLN ,

Thanks for joining us in the community and for posting about your recent experience. I'm sorry to hear it didn't go as smoothly as we would have preferred. 😞

Just to clarify, did the store explain to you why they were no longer able to provide you with the original offer/credits?  What exactly was the issue with the one line? Was there a mistake made with the offer? Was it only the main line that was affected, or were all 4 new lines no longer able to receive any discounts as well?

If you can kindly provide us with a bit more info, we'll do our best to help out! 🙂

Kind regards,

RogersYasmine

[RLN]

I have no idea why Rogers can simply set up four lines for me. After 15 people and four trips to the store, I gave up. They finally told me to cancel it all and start again (I tried to give them my business and was extremely patient). The rep said they couldn't apply any deals because I had the three lines set up, and it would be over $100 for a new line as I am an existing customer (I was not, as I tried to set up four lines - just because 3 worked does not make me an existing customer).

One rep said to call Red Wireless. They have set up 4 lines now at the original price for Zoomer customers. But, now believe it or not they had to cancel the whole order and start again. I am still without lines. I hope this gets solved today.

There is some kind of back office system problem that no one will look into or take responsibility for. I am not willing to sit on the phone for hours waiting. If this order doesn't work, I will take my business elsewhere and also consider pulling my business accounts.

[RogersCorey]

I understand that this is a frustrating situation. I really do hope this order works for you.

We can always look into it for you without the need to call in. We can help you directly on the forums here. While we can't do activations directly on the forums, we can investigate and provide updates to you regarding your order.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey