Temporary Suspension of Wireless Lines

[Boat_Show]

I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time since I would not be using my phone there and would rather not cancel my contract. Why does being a preferred customer not allow you to suspend your account?

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[RogersJo · Accepted solution]

Greetings @Boat_Show! 

Welcome to the Community and congrats on your first post with us! 🙌 Thank you for your service! There may be a way we can get a Military Suspension added for you. Please feel free to send us a private message @CommunityHelps and we'll be happy to have a gander for you. Feel free to check out this blog if you're not familiar with our PM system.

Looking forward to hearing from you! 

RogersJo