Service Area Expansion

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Resident Expert
Resident Expert
Posts: 3,560

Re: Service Area Expansion

@Garytwizz : I found the following perhaps useful website:

 

https://www.wrswebsolutions.ca/index.html

 

Went to Ontario, Cable:

 

https://www.wrswebsolutions.ca/index.html#Ontario

 

Clicked Virgil and got:

 

https://www.wrswebsolutions.ca/Virgil-High-Speed-Internet-Service-Provider-Cable-Fibre.html

 

Hope that helps.  Looks like they do use the Cogeco backbone.



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I've Been Around
Posts: 1

Re: Service Area Expansion

Internet Expansion (Burlington, ON)

 

Hi there.

 

Wondering if there are any near-term plans to expand high speed internet access to L7P4Y9 (Aldershot, Burlington, ON).  Currently there is no service provided other than very poor quality DSL and from previous discussions I have had with cable provider(s) - there appears to be service within 2 KM of this location.

 

Hoping there are plans to extend service through this area.

 

Thank you!

 

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Rogers Employee
Rogers Employee
Posts: 10

Re: Service Area Expansion

I'm also itching to get Rogers in my area, but I think with Cogeco here, Rogers wont make it! I guess I'll stick with home security now, and pray someday that the residential expansion gods answer my calling!

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I've Been Around
Posts: 1

Re: Service Area Expansion

Plant extension for Severn Bridge?

 

Hi everyone, looking to get something off to planning for consideration. Just to start, I am a contracted to Rogers, so I do know my stuff.

I live in Postal Code P0E1N0. Which is considered a serviceable area, but my street is actually 3km from the last tap on Muskoka street.
It was planned to be done back when the town of Washago went 2way in a rebuild over a decade ago, but at that time there were fewer houses and little interest. So they never completed the build. That has changed very much.

I've spoken to most of my neighbours, who would all be interested in 1 - 4 cable products if available. Everyone has DSL internet, and different satellite services for TV.

The plant extension would cover all homes on Brady dr and Severn St and would add approximately 50 customers between the 2 streets.

The build would be a mix of extending existing Aerial plant with a couple spots where burial plant would be necessary. Bell and Hydro have mostly aerial services in the area.

I am sure if the area was canvassed to gauge interest and return on the investment of a build, there would be a lot of interest to warrant going ahead.
Pretty much everyone would take internet, most would take cable and phone and I've had a lot of interest in SHM (most people approach my truck to ask if Rogers is available now and how to get it when they see my truck parked in my driveway).

Is it possible to have someone create a business case for review for the area mentioned above?

We would all also be interested in the Rogers fixed wireless Internet if that could be made available in the area.

I can provide more internal specifications and details if reached out to privately.

Thanks from the people of Severn Bridge!

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Moderator
Moderator
Posts: 1,153

Re: Service Area Expansion

Hello & welcome to the Community @Panes,

 

We appreciate your enthusiasm, thank you for taking the time out to explain the nuances as well. While we continue to expand our services, we currently do not have any potential timeline/expansion information for your area. 

 

If or when the services become available, your area will receive the appropriate communication. 

  

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Service Area Expansion

I have a friend living in Orillia. She has had a Rogers Rocket Stick for years now and is trying to run a business. The Rocket stick is expensive, slow, and the data is limited.  She would really like to be on cable. There is cable available only 300m away and I don't believe it can't be extended the short distance to her business/residence.  This situation is ridiculous and totally unfair.  When I call Rogers I can't get past the firewall of customer service, who simply look at their screens and say it isn't available.  I would really like a conversation with a manager in the area who could look at this with a little humanity and compassion.  She is willing to contribute to the cost of extending the cable and just wants some fairness instead of a brick wall.

 

Thank you, with regards - Paul

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Moderator
Moderator
Posts: 1,827

Re: Service Area Expansion

Hello, @play_couple_4u.

 

Welcome to Rogers Community Forums! 🙂

 

Thank you for posting service area expansion inquiry on behalf of your friend. We can certainly appreciate the situation; please send us a private message at @CommunityHelps so we can check the service area expansion possibility. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

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I've Been Around
Posts: 1

Re: Service Area Expansion

I have a very similar, and also not so similar issue. I moved to a rural area about 6 months ago, approximately 10KM outside of Brampton. I was a legacy Roger's user when I lived downtown Toronto, but had to kill the service as there were no Rogers options at the time of my moving. I have trees that surround my property, so always knew that wireless would be an issue, paired with the fact cell towers are about as rare as you can imagine for an area that really isn't so remote, it just lacks point to point connectivity, which I am actively working on fixing with local government (in fact, I am fighting for a Rogers tower to go up about 500m from my home). Anyway, there is Rogers service to the West of me, less than 3KM, and to the East of me, about the same distance. The real kicker to this is that about 5 years ago, at the behest of the Town of Caledon, who by the way, claims to know absolutely nothing about this, Rogers installed a Fibre Optic box at the end of my driveway, literally 200 meters from my home. Rogers is telling me this box doesn't exist, and also that they will never have service in my area (clearly a system generated response). It has become increasingly frustrating, especially since they will not even send a technician to my home to diagnose the real reason why lines will not be run to my home, and also why in the world there is this ridiculous statement of the box not existing at all. We have involved high levels of customer service, who are no longer responding, and also the CRTC, which can really only help and guide us so much. I have also tried every provider known to man, who all tell me that service is not currently available. I realize how old this community forum is, however I wanted to highlight the fact that 4 years later, "expanded service area" really has not gotten very far from what I can tell - and that is not a dig only at Rogers! If anyone has any ideas or has gone down a similar path, I would love to hear from you. It is 2020, and the fact that where I live precludes me from having internet is just so mind boggling (I also understand that there are bigger problems in the world, but a lot of countries have already deemed internet to be a human right... but i digress)...

 

Hopelessly UNconnected,

 

Ashley

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I've Been Around
Posts: 1

Re: Service Area Expansion

For years now i have wanted Rogers internet and I have been told that it may come some day, but was never given a date or rough time period as to when this might happen. Last Year 2019 I asked Rogers and if they had plans in the near future of coming out to service my address. They said there was plans too but to but the design wont come until next year 2020. Are we still on track to do the design for this year? or is there any new updates? I know theirs the Covid 19 thing going on right now. 

 

(Removed Chat Log - Keep it Private - RogersTony)

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Moderator
Moderator
Posts: 566

Re: Service Area Expansion

Hello @Rhino3237,

 

Thanks for joining us here in the community and congrats on your very first post!

 

Yes, with the current pandemic, a lot of things we would call normal everyday routines have been put on hold, but understandably so. Hopefully, you and your loved ones have been keeping safe and well. 🙂

 

Service expansion is definitely important to us as we want to reach as many people as we can. It is, however, very costly and can take some time. We'd be happy to check and see if there are any upcoming plans to extend service to your area.

 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Kind regards,

RogersLaura