I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 10 days.
I have disputed the charge and explained that I was not aware of the 20 days and I would have simply bought a local sim card had I known. I have paid my bill in full except for the 140$ that I was not expecting to pay. I have been in communication with 6 different customer services that keep telling me they need to follow the Rogers adjustment policy. My plan cost me more than that monthly and Rogers won't credit the charge even when I keep explaining to them that I was expecting 10 days of charge not 19. Being a customer for that long, you think they would care about losing me to another carrier but no one seems to care so Bell.. here I come.
When you arrive at your roaming destination, you should have received a text that provides details and a link to further details on our Roam Like Home program, which includes details of the 20 day maximum.
Roam Like Home was increased to a 20 day period as of March of 2022.
I would highly encourage you to look at our Roam Like Home offering compared to our competition before making any decisions. Our rates are competitive.
Respectfully.. buying a sim card in the country where I am travelling would cost me less than using Roam like Home. I am not worried about the cost. I am upset on the principle that the period was changed, I clearly was not aware because who really click on the link when what we want to know is how much we will pay which is 15$ a day when in Europe.
Thank you for your input RogersCorey. I am still transitioning to Bell and will be taking my friends and family with me.
@Anzats fwiw, on March 9, Bell's U.S. roaming will go from $12 to $13/day, while international roaming will go from $15 to $16/day. All Canadian telcoms / ISPs are equally competitive (guilty of charging high daily rates for roaming). As you pointed out, the only solution, no matter where you go is to buy a local sim card and avoid the roaming charges.
On the subject of SIM cards while travelling- I was in the US from Feb 26/23 until April 17/23. Roam like Home would have cost me approx 40 days @$12 = $480 Cdn. The US carrier mistakenly turned on my cell for a few seconds before installing their sim. Rogers billed me $12 for that inadvertent few secs. My cost for a US sim with unlimited talk/text/data and ability to use in Canada on return was $184.23 Cdn exchange and fees included. I can’t explain that, it seems to me GREED on the part of our carriers who see clients who can afford to travel as a likely target who will whine the least. I don’t mind paying for good services but this seems unnecessary in times like these. Don
It is my understanding you need to turn Data Roaming ON while travelling to activate Roam Like Home. Data roaming is often turned off by default on all phones, unless you manually turnt it on.
How would turning the phone on for a few seconds if data roaming is off charge you? unless your not telling us the hole storY?
Here's a link on how to avoid Roaming charges:
As indicated in the above, there are several ways to avoid Roaming Charges.
1. Remove roaming from your cellular package. If you leave your phone on (or use it) in the other country, then you will be billed at the "per use" rate, which may be low if you don't make/receive many calls or texts and/or turn data off.
2. Remove the SIM and/or use a SIM from the country you are visiting.
3. Turn on Airplane Mode. This is the surest way, other than leaving the phone completely off or taking out/disabling the SIM.
Please realize that you can trigger roaming charges as soon as your phone connects to a cell tower in that country for whatever reason, which can include updates or downloads to phone apps (many people forget about these), location services with various apps, notifications with various apps, a phone call, a text, checking VoiceMail, etc...
I definitely agree with getting a SIM in the country your visiting if your planning on using your phone for more than a couple of texts or calls.
I'm on a Prepaid plan and pay per use when travelling. My charges are usually very low overall because I use my phone very sparingly (at home and abroad). Obviously the per-use charges can be very high, but if you only use them a couple of times, the overall bill is low.
I am always offered Roam Like Home when I leave the country - and I’m aware that my data is on but I I purposely left my cell off until it was convenient to buy the new SIM card.. unfortunately, I guess turning the cell off doesn’t necessarily protect against the brief touch of a power button. That part was my error. Be careful out there they are hovering.
I was in the US from Feb 26/23 until April 17/23. My cost for a US sim with unlimited talk/text/data and ability to use in Canada on return was $184.23 Cdn exchange and fees included.
I'm a bit surprised it cost you that much. I guess you're a very heavy user. Most people can find a US SIM that costs a lot less than that, but it certainly it depends on your usage pattern...
hi I'm searching for information regarding roaming internationally and US. I have a 100 gig plan, but I can't find any information if it's unrestricted am I able to use all my data as freely as I like till I run out of data or is there a limit cap when roaming
Assuming your 100 gbs is with Rogers your Roam Like Home will subject you to overage fees if you exceed the 100 gbs - that’s my understanding. My SIM purchase in the US provided “ Unlimited” gbs
Data as well as text and talk plus I paid $5.00 for text / calling to Canada. Hope that answers your question.
I’m not aware of any restrictions on how you use your data. I wanted to be sure I could use Waze or whatever GPS type data I needed for travel as well as feel free to access internet for info without data restrictions.