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Premium SMS - Unable to receive verification codes.

Azm
I've Been Here Awhile

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. Here I am with a super performant phone in my hand that I can't even setup.
Any suggestions are appreciated. Uber, WhatsApp, Google, Facebook etc. I have an s8 plus now although it is not phone related.

 

 

 

***Edited Labels***

72 REPLIES 72

Re: Premium SMS - Unable to receive verification codes.

Same problem for me, not receiving any verification txt messages. . frustrating.

Re: Premium SMS - Unable to receive verification codes.

Hey @ @emjokes @jimbo0070,

 

Welcome to the Rogers Community Forums! Robot Happy

 

Unable to get the Verifications SMS for your Apps can be a really inconvenient as most Apps require 2-factor authentication via SMS. 

 

In order to assist, we will need to escalate a ticket to one of our network specialists to review this matter. Please refer to Posts 5 & 7 of this thread for additional information on how to PM us to have a ticket escalated for this matter.

 

Cheers,

RogersCilio 

Re: Premium SMS - Unable to receive verification codes.

vmalkin
I've Been Here Awhile

Hi, i have the same issue with google, can't receive verification SMS.

Re: Premium SMS - Unable to receive verification codes.

Hello @vmalkin,

 

Welcome to the Community Forums.

 

I can understand how that can be an annoyance. Please see my post above to receive further assistance.

 

RogersCilio

Re: Premium SMS - Unable to receive verification codes.

vmalkin
I've Been Here Awhile

Hello @RogersCilio,

 

Thanks for trying to help.

I can't receive verification code from WatsUp, Google, Facebook.

I have a workaround, voice verification, but still some google services require only text verification.

And from your post i can't find any solution, should i contact technical support?

Re: Premium SMS - Unable to receive verification codes.

Hi @vmalkin,

 

I see you've already been in contact with @CommunityHelps.  Please feel free to keep the Community posted if you have any further developments or have the problem fixed!

 

RogersShaun

Re: Premium SMS - Unable to receive verification codes.

SMS - 2FA - Dropbox - Rogers Policy Changes Longcodes/Shortcodes - November 15th 2017?

 

Hi,

 

Please confirm if Rogers has decided to implement changes to SMS that will affect MOST users without notification to us?

 

Dropbox 2FA SMS text messages are not showing up on my phone as of Today 14th November 2017. The dropbox 2fa  was working in the past 2 or so months (I deleted my old SMS messages so I can't confirm exact date it last worked)

 

I have a ticket open: C127850586 (being escalated)

 

This issue has reported on 3 different web news sites. Short Codes indicated they "heard" rogers is now blocking longcodes or A2P. The reddit url indicates to company that this is supposed to start  "November 15, 2017"

 

If Rogers is  implementing this without informing its customers... this will probably cause widespread grief.

 

Please reverse this before it becomes a bigger/messier customer issue.. and phase it in after you notify us (with at least 1 month notice)  so we can set up alternatives.

 

Thank you!

 

Frank

 

P.S. I have logged a case with dropbox as well... it appears they might have forgotten to register with the Canadian Short codes directory.

 

 

 

--------------snip tl;dr snip----------------------------------

 

https://mobilesyrup.com/2017/11/08/voip-provider-plivo-concerned-about-rogers-blocking-application-t...

 

http://www.iphoneincanada.ca/news/mailchimp-canadian-wireless-providers-two-factor-codes/

 

https://www.reddit.com/r/Rogers/comments/7b7gyp/rogers_intends_to_block_all_applicationtoperson/

 

https://en.wikipedia.org/wiki/Short_code

 

Missing short code here:

 

http://www.txt.ca/en/current-short-code-programs/

 

But it is here:

 

https://usshortcodedirectory.com/directory/short-code-37729/

 

 

 

 

 

 

 

Re: Premium SMS - Unable to receive verification codes.

ghl
I've Been Around

Unable to receive verification text messages from overseas banks

 

Recently I've been unable to receive the verification text messages from overseas banks.  I was last able to receive them back in August but now are not receiving them at all.  This is proving extremely troublesome as it makes mobile banking completely useless as most require some form of verification via text.

 

 

Re: Premium SMS - Unable to receive verification codes.

Hello @ghl,

 

Welcome to the Community Forums!

 

I see you've already been in contact with @CommunityHelps.  But please keep us posted if you have any updates!

 

RogersShaun

Re: Premium SMS - Unable to receive verification codes.

Hi, i have the same issue with google, can't receive verification SMS.

Re: Premium SMS - Unable to receive verification codes.

Hello @songqiao,

 

Welcome to the Community Forums, and thanks for reaching out.

 

Two-factor authentication is becoming more and more important these days, so it's vital to have access to verification codes. 

 

To assist you with this, we may need to escalate a ticket to our network specialists. Please refer to posts 5 & 7 of this thread for additional information on sending us a PM to have a ticket escalated.

 

RogersShaun

Re: Premium SMS - Unable to receive verification codes.

shawguy
I Plan to Stick Around

I just ported a phone number into Rogers and now I am not able receive mobile text alerts from banks, interac and Facebook. There were a couple others I wasn't getting short code messages from, but those I was able to delete my number and re-add it and they started working. But I am still having issue with Interac E-transfer (short code 100001) among many others. 

 

I called Rogers Technical Support and opened a ticket to have this looked into, and also called my bank who said that sometimes the short code system doesn't port everything over for up to 60 days because it doesn't recognize there is a new provider.

 

I looked on http://www.txt.ca/en/carriers-and-aggregators/carrier-aggregator-connections/ 
- would that explain why I am getting some and not others? Some of the providers need a refresh? Do i have to contact them all? 

I just want my short codes to work 🙂 I would have stayed with the other provider if I knew this was going to happen

 

Or is it because maybe the bank uses Application to Person Messages? https://www.infobip.com/en/glossary/a2p-application-to-person-sms-messaging 

How would I know if it is that type of message?

Re: Premium SMS - Unable to receive verification codes.

 

Hello, @shawguy

 

Welcome to the Rogers' family! Thank you for posting your concern in the Community. It's certainly important to receive short code messages, particularly if it's from a bank. 

 

The Canadian Wireless Telecommunications Association (CWTA) facilitates the short code programs registry, and Rogers along with other carriers participate in the program by providing assured access to 3rd party organizations that register their short code programs with CWTA.   This program is to help prevent our customers from getting miscellaneous SMS from unknown sources or spammers. 

 

If you are not getting a short code from a company and their program is not on the current list of approved programs (http://www.txt.ca/en/current-short code-programs/), it is likely that they are using an improper method to deliver the message and it is being filtered as spam. 

 

I appreciate you already getting in touch with the tech support and opening a ticket to address the issue, surely, it should get resolved soon and you should get your Interac E-transfer shortcode messages along with the others. 

 

Thank you for your patience and understanding!

 

Cheers,

RogersMoin

Re: Premium SMS - Unable to receive verification codes.

Same here.

 

Not receiving any SMS from Google.

😐

Re: Premium SMS - Unable to receive verification codes.

Hello and welcome to the Community @Raisul,

 

I realize how important it is to be able to receive the 2-factor authentication via SMS.

 

Is it possible to provide us with some examples of the Short Code SMS number, it’s usually 5 or 6 digits in length and a time stamp of when you were supposed to receive the code. Once we have that info we will be able to escalate a ticket for further investigation.

 

Please send examples via PM @CommunityHelps the next time you're online and we can take a closer look.

 

For more information on our private messaging system check out our blog.

 

 

 

RogersZia

Re: Premium SMS - Unable to receive verification codes.

JC23
I've Been Around
Same thing with me. Bought a Samsung galaxy s9 plus from Rogers and I am not receiving verification code from uber app and from one more app.

Re: Premium SMS - Unable to receive verification codes.

Good evening @JC23,

 

Welcome to the Rogers Community Forums. 

 

I know in this day and age you pretty much need a verification code for any kind of set up. Please refer to RogersTony's post here for additional information on sending us a PM to have a ticket escalated.

 

 

 

 

RogersZia

Re: Premium SMS - Unable to receive verification codes.

SimonGeg
I've Been Here Awhile

Yes- I recently upgraded to an iphone 8.. but had the same issues with my old iphone 6s. Verification codes from uber, whatsapp and facebook never come through. Not sure if its related, but I also didn't receive the test emergency alert text that was pushed out last month. 

Re: Premium SMS - Unable to receive verification codes.

Good afternoon and welcome to the Community @SimonGeg,

 

I hope you're no longer experiencing these issues with the iPhone 8. As far as the May's Public Emergency Alerts tests are concerned, many a users reported not receiving the alert. These alerts were part of a test on CRTC’s end, while the full rollout is still in the works.

 

 

 

 

RogersZia

Re: Premium SMS - Unable to receive verification codes.

SimonGeg
I've Been Here Awhile

Yes, I am having these same issues with my iPhone 8.

 

 

Re: Premium SMS - Unable to receive verification codes.

Hello @SimonGeg, 

 

Thanks so much for confirming! Are you using the same SIM card that was used in the iPhone 6 that you had previously? Is it possible to try another Rogers SIM card in your device to see if the verification codes work then? All of the companies you mentioned should be able to send verification codes on our network. We have a list of approved companies from the Canadian Wireless Telecommunications Association (CWTA) you can see the list by Clicking Here.

 

If you are unable to test another SIM card in your device we may need to escalate a Ticket to investigate this further. Keep us posted and we can determine what the next steps should be. 

 

RogersTony

 

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