Premium SMS - Unable to receive verification codes.

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I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Hi, i have the same issue with google, can't receive verification SMS.

Moderator
Moderator
Posts: 319

Re: Premium SMS - Unable to receive verification codes.

Hello @songqiao,

 

Welcome to the Community Forums, and thanks for reaching out.

 

Two-factor authentication is becoming more and more important these days, so it's vital to have access to verification codes. 

 

To assist you with this, we may need to escalate a ticket to our network specialists. Please refer to posts 5 & 7 of this thread for additional information on sending us a PM to have a ticket escalated.

 

RogersShaun

I Plan to Stick Around
Posts: 14

Re: Premium SMS - Unable to receive verification codes.

I just ported a phone number into Rogers and now I am not able receive mobile text alerts from banks, interac and Facebook. There were a couple others I wasn't getting short code messages from, but those I was able to delete my number and re-add it and they started working. But I am still having issue with Interac E-transfer (short code 100001) among many others. 

 

I called Rogers Technical Support and opened a ticket to have this looked into, and also called my bank who said that sometimes the short code system doesn't port everything over for up to 60 days because it doesn't recognize there is a new provider.

 

I looked on http://www.txt.ca/en/carriers-and-aggregators/carrier-aggregator-connections/ 
- would that explain why I am getting some and not others? Some of the providers need a refresh? Do i have to contact them all? 

I just want my short codes to work 🙂 I would have stayed with the other provider if I knew this was going to happen

 

Or is it because maybe the bank uses Application to Person Messages? https://www.infobip.com/en/glossary/a2p-application-to-person-sms-messaging 

How would I know if it is that type of message?

Moderator
Moderator
Posts: 1,567

Re: Premium SMS - Unable to receive verification codes.

 

Hello, @shawguy

 

Welcome to the Rogers' family! Thank you for posting your concern in the Community. It's certainly important to receive short code messages, particularly if it's from a bank. 

 

The Canadian Wireless Telecommunications Association (CWTA) facilitates the short code programs registry, and Rogers along with other carriers participate in the program by providing assured access to 3rd party organizations that register their short code programs with CWTA.   This program is to help prevent our customers from getting miscellaneous SMS from unknown sources or spammers. 

 

If you are not getting a short code from a company and their program is not on the current list of approved programs (http://www.txt.ca/en/current-short code-programs/), it is likely that they are using an improper method to deliver the message and it is being filtered as spam. 

 

I appreciate you already getting in touch with the tech support and opening a ticket to address the issue, surely, it should get resolved soon and you should get your Interac E-transfer shortcode messages along with the others. 

 

Thank you for your patience and understanding!

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Same here.

 

Not receiving any SMS from Google.

😐

Highlighted
Moderator
Moderator
Posts: 908

Re: Premium SMS - Unable to receive verification codes.

Hello and welcome to the Community @Raisul,

 

I realize how important it is to be able to receive the 2-factor authentication via SMS.

 

Is it possible to provide us with some examples of the Short Code SMS number, it’s usually 5 or 6 digits in length and a time stamp of when you were supposed to receive the code. Once we have that info we will be able to escalate a ticket for further investigation.

 

Please send examples via PM @CommunityHelps the next time you're online and we can take a closer look.

 

For more information on our private messaging system check out our blog.

 

 

 

RogersZia

I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Same thing with me. Bought a Samsung galaxy s9 plus from Rogers and I am not receiving verification code from uber app and from one more app.
Moderator
Moderator
Posts: 908

Re: Premium SMS - Unable to receive verification codes.

Good evening @JC23,

 

Welcome to the Rogers Community Forums. 

 

I know in this day and age you pretty much need a verification code for any kind of set up. Please refer to RogersTony's post here for additional information on sending us a PM to have a ticket escalated.

 

 

 

 

RogersZia

I've Been Here Awhile
Posts: 2

Re: Premium SMS - Unable to receive verification codes.

Yes- I recently upgraded to an iphone 8.. but had the same issues with my old iphone 6s. Verification codes from uber, whatsapp and facebook never come through. Not sure if its related, but I also didn't receive the test emergency alert text that was pushed out last month. 

Moderator
Moderator
Posts: 908

Re: Premium SMS - Unable to receive verification codes.

Good afternoon and welcome to the Community @SimonGeg,

 

I hope you're no longer experiencing these issues with the iPhone 8. As far as the May's Public Emergency Alerts tests are concerned, many a users reported not receiving the alert. These alerts were part of a test on CRTC’s end, while the full rollout is still in the works.

 

 

 

 

RogersZia