06-19-2017 12:54 PM - last edited on 06-20-2017 12:56 PM by RogersZia
I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. Here I am with a super performant phone in my hand that I can't even setup.
Any suggestions are appreciated. Uber, WhatsApp, Google, Facebook etc. I have an s8 plus now although it is not phone related.
Solved! Solved! Go to Solution.
11-01-2019 01:28 PM
We appreciate you gracing us with your presence here in the Rogers Community Forums! Nice first post! 😉
If you are unable to send text messages to a short code or receive text messages from a short code, it may not be provisioned in Canada by the CWTA. The CWTA maintains the list of approved and active codes allowed on our network.
If the short code is not listed, it may have expired or not be approved for use in Canada. For example, the program could be US-based and not provisioned by the CWTA. Some US banks use short codes to authenticate users, but in some instances, these US-based short codes are not provisioned in Canada and will not work for you.
You can contact the relevant organization or business to request an alternative way to communicate or authenticate, and suggest they provision their short codes in Canada with the CWTA and Canadian wireless carriers.
If the short code is listed, please check if you’ve entered the right number and that the program is still active. You can send ‘HELP’ to the short code and should receive a response providing additional information on the program. This would confirm that the program is active and you are using the correct number.
The current list of approved short code programs is available at their website HERE. You may also find information on "how to apply for a short code" through this website as well.
I hope this helps!
06-19-2017 05:18 PM
Welcome to the Rogers Community Forum!
That's a strange one. I'm definitely not aware of any such issue. By any chance, do you recall making any recent changes to your account, such as having premium messages blocked?
Has anyone else in the community experience a similar situation since upgrading?
Look forward to your reply!
06-19-2017 05:40 PM
06-20-2017 12:48 PM
I am experiencing the same issue. I am not receiving any Uber confirmation code sms.
06-20-2017 05:48 PM - edited 06-20-2017 05:52 PM
Welcome To the Rogers Community Forums!
We definitely want to ensure that you are able to get the full functionality out of your device by being able to use apps like Whatsapp, Facebook, Google & Uber.
Verification SMS’s are known as Short Code SMS and have to be approved by the CWTA in order to be allowed on the Rogers network. With that being said all of the apps you are using are approved and this should be working for you.
Is it possible to provide us with some examples of the Short Code SMS number, it’s usually 5 or 6 digits in length and a time stamp of when you were supposed to receive the code. Once we have that info we will be able to escalate a ticket for further investigation.
Please send examples via private message @CommunityHelps the next time you're online and we can take a closer look.
For more information on our private messaging system check out our blog.
@Freir If your issue is only with Uber please follow the instructions outlined in this link: https://help.uber.com/h/87ce1f38-62ab-4820-b022-b458eb05cbcf
06-20-2017 05:58 PM
06-21-2017 05:28 PM
We may be able to locate the Short Code number for you another way but we really would need a solid timestamp including date and time to investigate this matter properly.
Is it possible to try to have a Verification SMS sent out again sometime today and PM us @CommunityHelps with the exact time stamp when it was sent and the phone number for your device? Once we have that we can escalate a ticket to our Network Specialists to see what is happening.
In regards to the blocks in place, those blocks are only for Short Codes not approved by the Canadian Wireless Telecommunications Association (CWTA). All of the apps you described are approved and should be working so there is something else is causing it to fail.
Please PM us the next time you are online with the requested information for this matter to be escalated to one of our specialists for review.
07-02-2017 09:05 AM
07-04-2017 04:31 PM
I have the same issue! I wasn't able to login for 2 weeks! Very frustrating and I tried getting my verification code everyday but I never receive it on my phone! Please help!
07-04-2017 04:33 PM
07-04-2017 11:35 PM
Please let me know how I can PM you. I did a screen capture at the time when I request an account key from yahoo. It was done at 8:11 this morning. Nothing received.
There's a link in post 7 of this thread. After clicking the link there should be an icon on the right side with something like "send a message". You need to be logged in.
07-07-2017 09:27 AM
Similar issue here, for whatsapp and google. I had to switch google verification to phone calls instead of SMS
07-07-2017 09:33 AM - edited 07-07-2017 09:34 AM
Thanks I'M an Advisor!
07-07-2017 11:06 AM
07-09-2017 10:39 PM
07-10-2017 06:07 PM
I am also having the same problem. Please fix this ASAP!
07-11-2017 06:33 PM - edited 07-11-2017 07:03 PM
Hello @jluk617 & @Kyeeloong,
Welcome to the Rogers Community Forums! 🙂
Not being able to get the Verifications SMS for your Apps can be a serious nuisance as most Apps require 2-factor authentication via SMS.
We will need to escalate a ticket to one of our network specialists to review this matter. Please refer to Posts 5 & 7 of this thread for additional information on how to PM us to have a ticket escalated for this matter.
We look forward to hearing from you!
07-13-2017 08:30 AM
I am happy to report that my problem was resolved last night. Whatsapp Support reset my verification.
I tried to get a verification code away from my usual places; home and work; via LTE (non-Wi-Fi). I was finally successful to get a "Call Me" option which I chose. I think the SMS option may still not have worked so that might still require a network resolution.
The following is the support response I received from Whatsapp.
Your verification has been reset. Please try to verify your number again in WhatsApp. You may need to delete and reinstall the latest version for your device. (http://www.whatsapp.com/download/)
Our registration system has many ways to attempt to send a code to our users that ensures our users can get activated. Unfortunately, in your case, none of these methods have worked successfully because there is a problem with your carrier that is not allowing this code to go through via SMS. You will likely have better luck if you attempt to request a code via call.
Trying the following may help:
07-15-2017 12:31 PM
Don't bother talking to Rogers about this issue. Their standpoint is that it is WhatsApp problem for not sending their SMS code in the right format. They will not do anything to assist you. So if you can't get the CALL ME option to show up then you are out of luck.
07-19-2017 12:01 AM
You could be right. I was only able to get a verification code via CALL ME. It took almost 2 weeks before I got out of "try again in 60 minutes loop"
07-19-2017 09:07 AM - edited 07-19-2017 09:09 AM