Please let me know how I can PM you. I did a screen capture at the time when I request an account key from yahoo. It was done at 8:11 this morning. Nothing received.
There's a link in post 7 of this thread. After clicking the link there should be an icon on the right side with something like "send a message". You need to be logged in.
Similar issue here, for whatsapp and google. I had to switch google verification to phone calls instead of SMS
Welcome to the Rogers Community Forums! 🙂
Not being able to get the Verifications SMS for your Apps can be a serious nuisance as most Apps require 2-factor authentication via SMS.
We will need to escalate a ticket to one of our network specialists to review this matter. Please refer to Posts 5 & 7 of this thread for additional information on how to PM us to have a ticket escalated for this matter.
We look forward to hearing from you!
I am happy to report that my problem was resolved last night. Whatsapp Support reset my verification.
I tried to get a verification code away from my usual places; home and work; via LTE (non-Wi-Fi). I was finally successful to get a "Call Me" option which I chose. I think the SMS option may still not have worked so that might still require a network resolution.
The following is the support response I received from Whatsapp.
Your verification has been reset. Please try to verify your number again in WhatsApp. You may need to delete and reinstall the latest version for your device. (http://www.whatsapp.com/download/)
Our registration system has many ways to attempt to send a code to our users that ensures our users can get activated. Unfortunately, in your case, none of these methods have worked successfully because there is a problem with your carrier that is not allowing this code to go through via SMS. You will likely have better luck if you attempt to request a code via call.
Trying the following may help:
Don't bother talking to Rogers about this issue. Their standpoint is that it is WhatsApp problem for not sending their SMS code in the right format. They will not do anything to assist you. So if you can't get the CALL ME option to show up then you are out of luck.
You could be right. I was only able to get a verification code via CALL ME. It took almost 2 weeks before I got out of "try again in 60 minutes loop"
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