Premium SMS - Unable to receive verification codes.

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Resident Expert
Resident Expert
Posts: 3,049

Re: Premium SMS - Unable to receive verification codes.


@Vkvk wrote:
Please let me know how I can PM you. I did a screen capture at the time when I request an account key from yahoo. It was done at 8:11 this morning. Nothing received.

There's a link in post 7 of this thread. After clicking the link there should be an icon on the right side with something like "send a message".  You need to be logged in.



I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Similar issue here, for whatsapp and google. I had to switch google verification to phone calls instead of SMS

I've Been Here Awhile
Posts: 3

Re: Premium SMS - Unable to receive verification codes.

Thanks I'M an Advisor!

I've Been Here Awhile
Posts: 4

Re: Premium SMS - Unable to receive verification codes.

I can confirm it's not working for WhatsApp either.
I've Been Here Awhile
Posts: 3

Re: Premium SMS - Unable to receive verification codes.

I am having the same issue. For the past two weeks I have been trying to get a verification code from Whatsapp. I keep getting a message to try again after waiting 60 minutes. The other option of getting a Call is not even available. We really need some resolution to this problem with receiving short code SMS quickly.
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I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

I am also having the same problem. Please fix this ASAP!

Moderator
Moderator
Posts: 733

Re: Premium SMS - Unable to receive verification codes.

Hello @jluk617 & @Kyeeloong,

 

Welcome to the Rogers Community Forums! 🙂 

 

Not being able to get the Verifications SMS for your Apps can be a serious nuisance as most Apps require 2-factor authentication via SMS. 

 

We will need to escalate a ticket to one of our network specialists to review this matter. Please refer to Posts 5 & 7 of this thread for additional information on how to PM us to have a ticket escalated for this matter.

 

We look forward to hearing from you!

 

Regards,

 

RogersTony 

I've Been Here Awhile
Posts: 3

Re: Premium SMS - Unable to receive verification codes.

I am happy to report that my problem was resolved last night. Whatsapp Support reset my verification.

I tried to get a verification code away from my usual places; home and work;  via LTE (non-Wi-Fi). I was finally successful to get a "Call Me" option which I chose. I think the SMS option may still not have worked so that might still require a network resolution. 

 

 

The following is the support response I received from Whatsapp. 

Your verification has been reset. Please try to verify your number again in WhatsApp. You may need to delete and reinstall the latest version for your device. (http://www.whatsapp.com/download/)

Our registration system has many ways to attempt to send a code to our users that ensures our users can get activated. Unfortunately, in your case, none of these methods have worked successfully because there is a problem with your carrier that is not allowing this code to go through via SMS. You will likely have better luck if you attempt to request a code via call.

Trying the following may help:

  1. Make sure you have an active SIM card in the phone for the number you are trying to activate. You will not be able to activate without this under any circumstances.
  2. Wait 24 hours and delete and reinstall WhatsApp to try again. Continue to retry.
  3. Try to activate from a different location.
  4. Contact your carrier for additional information.
I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Don't bother talking to Rogers about this issue.  Their standpoint is that it is WhatsApp problem for not sending their SMS code in the right format.  They will not do anything to assist you.  So if you can't get the CALL ME option to show up then you are out of luck.

I've Been Here Awhile
Posts: 3

Re: Premium SMS - Unable to receive verification codes.

You could be right. I was only able to get a verification code via CALL ME. It took almost 2 weeks before I got out of "try again in 60 minutes loop"