In 2017 I got the 10GB for $60 plan that the Big 3 were all offering, then added a package for an extra 5GB, visual voicemail etc. for a total of $65 per month pre-tax. In 2020 my account somehow got hacked and my phone number got ported out without my consent - Rogers told me that they wouldn’t exactly be able to restore my grandfathered plan (which included unlimited data on social media apps - very important for me since I work in marketing), but they assured me that I’d essentially be getting the same service. Disappointing but I usually never topped 10GB of data per month anyway.
I’ve had 15GB of data for $65 since then and never went over that amount. After cell service was restored in July, my account shows a different plan with only 10GB and now I’m being charged $35 for “extra usage” - only 400MB over my actual monthly limit, which is unfair to say the least. I just moved to a new apartment and didn’t have internet access for a little while, which is why I went over 15GB, but over half a month’s fees for less than half a GB of data is insane - especially if I’m being charged extra for a 10GB plan that I’m not even supposed to have.
Has anyone else had a problem with their plans being altered on the Rogers system after the service outage and restoration?
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