Greetings @JoanR !
Thank you for joining us in the Rogers community and for sharing your recent billing concerns. Receiving a higher than expected bill can really be upsetting, especially when you are on a set budget.
Is it possible that your initial bill included some partial charges, from when you first activated your services? I've seen this happen pretty often, depending on when you started your services. I would check the dates of all the charges to clarify. 🙂
If you would like some assistance with reviewing your billing details, we'd be more than happy to go over it with you, privately. We can also check into the status of your credit balance and refund for your previous account. We can be reached by Private Message @CommunityHelps. For instructions on how to send a Private Message, please check out our blog.
Thanks so much,
RogersYasmine
@JoanR wrote:...I had put the sportnet package on on the 26 of September and I cancelled it this morning (2 day) I now have lost Chanels that I had yesterday. ...I spoke with someone they said they can add those back but I will be charged???? WHY?? I had them part of my package now they want to charge me??????
One has to be very careful when making changes to their TV bundle. For example, if you're on a grandfathered bundle and have certain channels as part of that bundle, if you change to a new/different bundle, some channels may not be contained in that new bundle. Therefore you need to look at what channels are included in the new bundle beforehand to see if you actually want to make any changes to your bundle.
I'm not sure how this was handled, but if you had a "new" bundle for those 2 days, instead of subscribing simply to a new channel, then that would explain what happened. If you PM the mods on this forum you may be able to get a different bundle of channels/internet, etc that makes you happy, but perhaps not. It is typically not possible to "go back" to a grandfathered bundle. If the "lost" channels are part of the Flex channels, you may be able to swap some channel(s) to get them back, but if they're not part of Flex, then you're probably out of luck.
When logged into the forum, click on @CommunityHelps . On the page that comes up, you'll see a link on the top right of the screen to "send a message". If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it. There may be some back and forth required while Rogers get your personal information to look into your account. Personal information is not allowed in this forum.
When logged into the forum, check the envelope icon at the top right of the screen for messages. You would usually also receive an e-mail, but it may have ended up in your spam folder...
Good morning @JoanR!
We can look into any updates that may be available for your ticket.
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
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