MasterCard Promotion

[Micbeau]

I switched to Rogers this July (2020). Rogers had a promotion on, where I would get a $150 MasterCard Gift card, part of there promotion. Installation was done on August 5th, 2020. I received my "Please register for Promotion" on August 15th. I registered for my gift card the same day. I even received a notice that I had registered and that my gift card would be e-mailed to me from HelloWorld within 6weeks of the installation. We are now Oct-22, 2020 and I've not yet received the gift card. I've reached out 3 times to CustomerCare at HelloWorld. First time they acknowledge that I had a registration for the $150 gift card with them. Second time they apologized for this taking so long. 3rd time - I've not heard back... Has anyone received their $150 MasterCard gift card or is it just me??

***Edited Labels***

[alexreidca]

Thank you Laura for your input, however, I've been waiting for a week over 6 months!.. I want to love Rogers but have decided to take the CCTS route, again after six months of waiting. I feel sorry for the thousands of others who gave up with the "investigations" and I'll let CCTS take the baton of my patience from here on in.

Folks should file a quick complaint with the CCTS - they can help and somehow I have no doubt they know very well about this problem. https://www.ccts-cprst.ca/for-consumers/complaints/

You can decide is this worth 4 hours of your life to grind down Rogers to admit a problem or let CCTS handle your complaint. I appreciate Rogers for allowing us the forum to share our common complaint that unfortunately requires a third party to intervene to resolve.

[sgaginer]

I did get mine after a long wait it takes a few tries to get the right chat person I think in a way, you shouldn't have to chase something like this though no I agree.  It DOES happen eventually though I will tell you that..........

[Reaz13]

Hi @RogersYasmine, I got my rogers ignite installed Nov 28, 2020 but still did not receive any email about $150 prepaid card. Can you please urgently look into it ? I have talked with customer rep many times and have chatted with rep online as well but every time was given different timeline with no resolution.

[Agt]

I think I found the place to send a PM. What or Who do I put in the “Send to” box? I’ve tried CommunityHelp, @ CommunityHelp , RogersLaura....none of these are recognized.

[Agt]

Revised my own problem. Now recognizing CommunityHelps

[nanny2046]

I installed Rogers home internet around Oct 2020 and was told I would get a $250 MasterCard prepaid as a new joiner.

Rec'd an email in Nov but the name "TOM Sxxx" (Edited - Keep personal info private) on the email was not the name i registered (Gxx Wxx) with Rogers, so i just want to double check if this is fishy email, but no one can ever come back to me with an answer.

So i reached out to Helloworld Customer Care in Mar, after couple weeks chasing, finally rec'd an email from Rogers@prepaiddigitalsolutions.com, but what makes me more frustrated and angry are they don't even check what they have resent, IT WAS STILL THE ORIGINAL EMAIL with incorrect name "TOM Sxxx" (Edited - Keep personal info private) and the prepaid credit already EXPIRED ON 2021-FEB-28.

How can one of the biggest telecom company in Canada, the after sales service so poor and un-efficiency.

[Bhupesh]

I am also facing the same problem switch to Rogers in Nov 2020 and got registered on 3rd December 2020 but did not got any Gift Card yet

[eridel]

I got my prepaid MC finally!

[dankars]

I switched to Rogers this September (2020). Rogers had a promotion on, where I would get a $250 MasterCard Gift card, part of there promotion. Installation was done at the end of September , 2020. I received my "Please register for Promotion" on February 9 2021. I registered for my gift card the same day. I even received a notice that I had registered and that my gift card would be mailed to me from HelloWorld within 6weeks of the installation. We are now June 17th , 2021 and I've not yet received the gift card. I've reached out 4 times to CustomerCare at HelloWorld. First time they acknowledge that I had a registration for the $250 gift card with them. Second time they apologized for this taking so long. 3rd and 4th time - I've not heard back... Has anyone received their $250 MasterCard gift card or is it just me??

[RogersYasmine]

Hello @dankars!

Thanks so much for joining us in the forums and for sharing your gift card experience with the rest of the Rogers community. I certainly understand your reason for concern as it shouldn't take that much time and effort to receive your card. 😕 

We'd like to try and help get this resolved for you. Please send us a Private Message @CommunityHelps so we may investigate this matter further. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersLaura

[Thomas15]

SAME THING HAPPENED TO ME!!! 

[Tlafranc]

never received mine neither
not in junk
since jan 2021

[mslindie]

I still haven't received mine since November 2020!