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Long distance call

Sakib019
I've been here awhile

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlimited (1000 minutes) use. I used mostly one hour in total to that particular number. While this month I was charged $460 due to making an call to one specific number to Siingapore. What should I do now?

 

 

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Re: Long distance call

RogersZia
Moderator
Moderator

Good afternoon @Sakib019,

 

Welcome to the Community!

 

You've come to the right place! Based on the info you've shared, I think you're referring to the 1000 International Long Distance Minutes feature. This feature is only available with select plans to call select destinations. You can use the 1000 minutes to call from Canada to India, China + Hong Kong (excluding Macau and Taiwan), the United Kingdom, Mexico, and Bangladesh.

 

Singapore is unfortunately not part of the select destinations. This information is included in the account changes email when the feature is added to a line. 

 

I hope this helps!

 

 

 

RogersZia

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3 REPLIES 3

Re: Long distance call

RogersZia
Moderator
Moderator

Good afternoon @Sakib019,

 

Welcome to the Community!

 

You've come to the right place! Based on the info you've shared, I think you're referring to the 1000 International Long Distance Minutes feature. This feature is only available with select plans to call select destinations. You can use the 1000 minutes to call from Canada to India, China + Hong Kong (excluding Macau and Taiwan), the United Kingdom, Mexico, and Bangladesh.

 

Singapore is unfortunately not part of the select destinations. This information is included in the account changes email when the feature is added to a line. 

 

I hope this helps!

 

 

 

RogersZia

Re: Long distance call

Sakib019
I've been here awhile
Hi @RogersZia, thanks for your reply. As I am a new international student here, it’s pretty hard for me to pay the huge bill that was made completely out of intention, mistakenly. Is there any way so that I could be waived from this long distance bill? Thanks for you help!

Re: Long distance call

Hi @Sakib019,


Thank you for your response, and we do understand how some unexpected charges can be quite shocking to see. Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

 

Regards

RogersJermaine

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