Ignite TV Billing Inquiry

[dan53]

On my March bill I was over charged for my ignite. After six calls and many HOURS of my time. the round is on this months bill. I haven been billed for a bundle change (114.30) I never change anything. I have been on the phone again today 

**Labels Added**

[RogersJo]

Good Day @dan53! 

A warm welcome to the Community and Congratulations on your first post with us! 🙌 Yikes! I'm saddnened to hear about the experience you've been having. As a consumer myself, I most definitely understand how you're feeling. An unexpected bill and a change in service that I didn't request would be concerning to me as well. How did you make out with us when you called in? Did everything get ironed out? 

Looking forward to hearing from you, 

RogersJo 

[dan53]

I haven’t had any luck with my billing it's only getting worse. Rogers billed for their mistake on my Feb / 2023 billed. They charged Mar / $114 for the changes. That I never made on Febs bill. I was told it would be on April s I received no refund. And I have been charged an additional $114 on this bill. Plus My bundle was again over charged.

[RogersJermaine]

Hi @dan53,

We can certainly understand your frustration with your billing inquiry. We would love to look into your account to assist you further with this. Please feel free to send us a private message to @CommunityHelps. For more information on how our Private Messaging system works, please check out our blog.

Regards
RogersJermaine