I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will come between 8AM-10AM (9 December 2022). On 9 December 2022 take 1 hour off from office work to wait for technician. Woke up early and started waiting from 8AM to 10AM, at 9:30Am contact specialist for the issue as the technician did not show up, he said that he could not contact the technician, the technician called at 2 minutes to 10Am to tell he will be late (asked if I want to wait for him, reschedule another time or cancel it) What kind of service is this. I'm not begging for your service, I paid for my service. (I was late for meeting with my customer with these people). If you be late, at least call me earlier to let me know, so stressful and disconformable. After contacting to couple customer services, decided to cancel the contract. This is my first and last order from Rogers. 100% recommend to all new customers, please do not go to Rogers as horrible service.
Thank you
**Labels Added**
