Higher rates for existing customers? Guess it is time to switch.

[MGH57]

Today I spent 30 minutes online trying to update my cable package now that my old cable box is no longer going to be supported. The BEST rate after 2 incorrect transfers was $20.00 per month higher than the posted, internet rate. We have been with Rogers since 1994. Apparently 30, continuous years is the point where Rogers no longer "wants the business".

***Edited Labels***

[RogersMoin · Accepted solution]

Hello, @MGH57.

Thank you for being a Rogers customer for 30 years. We are delighted you have joined our Community!

It's disheartening migration packages are higher than the posted Internet rate. The rates posted are typically for new activations; however, we want to revisit and explore your account's tagged offers. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

We look forward to hearing from you.

Regards,

RogersMoin

[MGH57]

Thank you for reaching out but we have signed an agreement to switch providers as of June 28, 2024.

[RogersCorey]

If you should change your mind, please feel free to reach out to us here at anytime.

Regards,

RogersCorey