Getting Billed on the Cancelled Account

[Wallace-Markham]

We caneclled the Rogers internet serviec in Feb/Mar and on Mar 14th we sent white tower with the mailing lable provided by Rogers.  

July, my wife found Rogers has been chanrgeing her credit card non stop and it was over $715 dollar.   

As of today.  I can't find another one could help and the waiting ling has be cut off from Rogers. 

Is there any one could help me please?

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @Wallace-Markham,

Welcome to the Rogers Community Forums, and thank you for posting your experience here.

Unexpected bills can be quite a shock. We would be happy to take a further look into this for you and provide you with an update. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you
RogersJermaine

[Wallace-Markham]

Hi Jermaine, 

WHere to get in touch with you?  I cant use too much time ,   Do you have a direect email address or phone number to call?  ( not the one wait for hourse and dropped again and again, please!)

[Pauly]

send a private message to RogersJermaine.

[Princess_Peach]

I feel your pain. 5 hours on hold one day, only to be told "no one will help me". I didn't stop because this is the way. I found a great agent one night and reached out to Rogers via every available method. Be noisy, there are good people there that will help.

[kayleewon]

I had the same issue of getting charged over $200 for a cancelled internet plan. I had to contact them several times to get it fixed and every agent said different things so wish you best of luck. I would say you need persistence to push them to give you a credit back and then you will have to wait another month to get a cheque sent to your address if they have it on file because they say they can't do anything else for cancelled plans.