Frustration with pricing

[Bones834]

I have been a Rogers customer for all of my adult life (currently in my 50’s).  As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options.  After spending much time on hold and speaking with multiple representatives, including the retention department, I was given the “best price” they could offer on my account.  A review of the website shows the identical package (TV, internet and home phone) is $70 less per month for new customers.  When I asked why Rogers provided a significantly better price to new customers compared to loyal customers they had no good response - I was told this is to bring in new customers to which I replied they obviously don’t care about retaining current customers and we are now about to sign up with Bell.  

***Added Labels***

[RogersJo]

Hello @Bones834 😊

Thank you for your loyalty and tenure with us. We most certainly appreciate it! We're sorry to hear that and we would hate to see you go. In all honesty, we may not be able to apply the offers exclusively for new activations to your account, however, our existing users will have different offers tagged.

If you'd like, we can definitely have a gander on our end to see what we can find tagged on your account and perhaps go over your needs and wants to ensure we have the best suited package that meets your budget needs as well. 
Feel free to send us a PM and we would be more than happy to help. If you're not familiar with our messaging system, click here.

Regards, 

RogersJo