Data Usage Alerts

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I Plan to Stick Around
Posts: 9

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?

 

 

 

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Moderator
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Posts: 985

Re: Data Usage Alerts

Hello @HughMcCoy

 

Welcome to the Rogers Community Forums!

 

I know how useful it can be to set up data alerts to ensure you don't go over your data usage and end up in overages.

 

The way to set up alerts has changed slightly from 1 year ago but the functionality is still available via the app. In the Services tab, tap on Usage, then scroll down to Manage Data Settings, tap on the user you'd like to create an alert for, on the next screen you would have to slide with the grey bell icon to the alert limit you'd like to create for that user.

 

Have you thought about switching to a Rogers Infinite Plan? With our infinite plans, you no longer have to worry about data overages because there are none.

 

Let the community know if you need any help getting one set up.

 

RogersTony

 

 

 

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I Plan to Stick Around
Posts: 9

Re: Data Usage Alerts

Just tried.  Under Usage there is nothing that says "Manage Data Settings"?  Please advise.

 

I imagine the Infinite plans are more expensive than my current, don't need unlimited, don't use much data.

 

Hugh

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Posts: 2,230

Re: Data Usage Alerts

Good day @HughMcCoy,

 

Thanks you for your reply! To better assist you, I'll need more information from you.

 

Are you trying to access and set alerts as the Data Manager? If you're just an additional line on the account you may not have full access to Data Alerts. 

 

Is this for a line that has just been activated or did you recently switched it over under your name? When there is a change in account information, you may need to wait until it is fully created to access the usage and gain back functions.

 

If anything recently changed on your account, I'd recommend you to simply set alerts again by accessing to your MyRogers app. In the Services tab, scroll down to Manage Data Settings, and then select the user you'd like to create an alert for. On the next screen you would toggle the first radio button "ON" in order to set Data Alerts for that user.

 

If you need further assistance, please let us know what step you reach before bumping into a problem. Don't hesitate to share screenshots!

 

RogersMaude

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Posts: 9

Re: Data Usage Alerts

This is my personal cell phone, I am the only one who has ever used it.  Was activated over a year ago.

As mentioned in the Rogers App in Services there are three options Usage, Phone and Plan.  Under Usage it does say in large font Remaining Data (and a bar) also days remaining in billing cycle and plan details but there is no "Manage Data Settings".

 

Regards,

Hugh

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Posts: 1,158

Re: Data Usage Alerts

@HughMcCoy, thank you for the update. If you do not see Manage Data Settings past the billing cycle and plan info, can you please share a screenshot of what you see? Is it just a blank screen? Make sure you edit the personal info before you post the screenshot. Are you able to view the Data Manager Settings via the browser?

 

Please keep us posted!

 

 

RogersZia

 

 

 

 

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I Plan to Stick Around
Posts: 9

Re: Data Usage Alerts

Here are two screen shots, the whole scroll.

 

 

 

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Re: Data Usage Alerts

How does one insert a screen shot in a reply.

 

Hugh

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Resident Expert
Posts: 6,944

Re: Data Usage Alerts

Take a screen shot and paste it into something like MS Paint.  Save it as a PNG file, maybe even a jpg.  Once its saved, you can then insert the file using the insert photo icon (camera icron).



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I Plan to Stick Around
Posts: 9

Re: Data Usage Alerts

Where is the insert photo (camera) icon?