Data Overusage Credit Request

[oscarvalenciajr]

I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse of data and they are charging me 500 dollars for it for this month. I pleaded to have it reversed this time because I was not aware.

***Added Labels***

[RogersMaude]

Good afternoon @oscarvalenciajr,

Welcome to the Rogers Community and thank you for posting about your recent billing dispute.

We would be happy to take a deeper look into this matter and potentially see if we could offer you a plan that better suits your needs.

To do so, we'll need access to your account. Feel free to send a message to @CommunityHelps,so we can get started.

To know how to send us a private message, check out this blog. Thanks!

RogersMaude