Customer service what happened ?

[bestguy]

I have been trying to reach customer service for hours, every time it rings using all options I get disconnected .French option is closed.

I got lucky once , answered from india, a nice lady with indian talks noise behind for 45 minutes, at the end she said a form was filled , it takes 7-8 business days to review the error in the bill. 

I tried a chat same issue .A case been opened , I have to wait.

Looks like Rogers is trying to save money by cutting the service to customers , I pay monthly bill not public mobile or Koodo , So Iam expecting a service when I call.

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[RogersCorey]

Good morning @bestguy!

It is strange that you're having such difficulties reaching us. What time of day were you trying to reach us, which department are you trying to reach and what phone number did you call? You can also reach us here directly via PM or through social media on Facebook or Twitter.

I would also like to make you aware that we do not employ any call centres in India. All of our call centres are based within Canada, employing Canadians.

Regards,

RogersCorey

[bestguy]

Thank you for your reply,The calls should be recorded, my call on Saturday can be listened.

I called Rogers from my phone and 764-3771, Iam not new at rogers number .

Nothing new, customer service at Rogers been changed lately, I spoke to someone his name Hamzah in the afternoon, he said cases are created because of the busy season . It may take 7-10 business days.
I just renewed 3 contracts with Rogers, honestly I don’t see any difference from chatr or public mobile koodo

[RogersMaude]

Hello again @bestguy 

Sorry to learn you're dissatisfied with your recent customer experience.

To further assist you, we would need to know more information on the issue at hand. For example, are you reporting a billing error or disputing usage charges? What services do you currently have with Rogers?

If you'd like us to provide you with further assistance, we'll need access to your account. Feel free to send a private message to @CommunityHelps, to give us the opportunity to do so. To learn how to send us a message, take a look at our blog. 

Thanks!

RogersMaude