Cancellation Fee

[CampanellaXY]

Hi all,

As I left Canada in August I called the manager to cancel my internet service. During the phone call she agreed to waive the cancellation fee. However in September I got an email of 400$ billing of cancellation fee. I contacted the agent online and they kept saying that the waving process should be done, and ask me to wait until next month to check my bill. However I have contacted them 3 times and now it is November, the balance is still not waived. Meanwhile they sent me an message said the balance will be assigned to a third-party collection agency. What can I do in the current situation? Can anyone give me some advice please?

Thanks

***Edited Labels***

[RogersZia · Accepted solution]

Hello @CampanellaXY,

Welcome to the Community!

You've come to the right place. We will be happy to review your account to see what's going on with the cancelation fee charge.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

RogersZia