Annual game of price negotiation

[Mp2023]

Our cable/internet/home phone plan comes up in October. Reached out to see what offers are available and was given the option of "great savings" which was about a 30% increase in price for the same package. 18 year customer and tired of this annual game. My parents (40 year customers moved to bell last year), I've gotten an offer of paying what we pay now locked in for 2 years to move. Can't even get hold of rogers via chat to tell them. So frustrating.

***Added Labels***

[RogersMaude]

Good day @Mp2023,

Thank you for sharing the details of your situation and feedback through your post. I understand your latest interaction, to discuss your bundle discounts, did not meet your expectations.

We do value your loyalty and appreciate you as a customer and are troubled that this conversation made you think about changing service provider.

If you would like us to see if more offers are compatible with your services, feel free to message us at @CommunityHelps when you have time. 

To know how to send us a private message, take a look at this blog. Thanks!

RogersMaude