My home alarm sends a message when the phone line goes down. This is happenining recently at 4:15 a.m. E.S.T. Ther phone must go opff for only a moment. What can we do to eliminate this issue? Thanks **Labels Updated**
When I signed up for Ignite Internet, TV and home phone I was told I would be able to port my existing POTS phone number to the Ignite home phone. The Ignite home phone came with a 343 area code number, my existing number is a 613 area code number (O...
trying to port Bell land line to Rogers. Bell has 9 digit account number and Rogers needs 10 digits. How do I reconcile? **Labels Updated**
My entire apartment building was recently changed to the Xfinity service. This includes the home phone service being called voice on Xfinity. My understanding is that since I am now on Xfinity if I move to a different area code location, I can take m...
When attempting an international call to a home in England using my home phone I now receive the following automated voice message: "We're sorry, due to telephone company facility trouble your call cannot be completed at this time...". I should note:...
Shame on you Roger’s. Your staff is perfectly fine leaving a senior with no phone service Orr access to 911 for 72 hours because of your mistake on a simple move order. Your staff is unable to resolve and certainly did not try to get a simple landlin...
I was going to switch from bell to rogers for internet, cable, home phone and mobile phone. I changed my mind and then received email saying my number was on hold to call and say yes or no if I wanted to cancel. When I called the person I talked to o...
My Rogers phone landline went dead for a whole day! Got up this morning and it is working again. Why would this happen? Internet and TV worked fine (thank heavens). Yesterday, Rogers said nothing showed up when they checked their end of things, th...
I don’t hear the callers voice but they can hear me talk. I tried a different phone but it’s still the same problem. .I have rogers ignite edit: nevermind it's been resolved
I have been trying to solve my home phone issue for over 2-3 weeks and still have no luck. I have 2 seniors at home without any phone access and I need to get this resolved ASAP since their health and safety is my first priority. I have to activate t...
Is it possible to plug the ZTE Wireless box into a telephone jack and have telephones plugged into other telephone jacks or does the ZTE need to be plugged directly into an phone. TIA **Labels Added**
Just got the Ignite router/modem installed and the Home Phone option. The router/modem got connected to the Cable input and the ONE phone jack in my home office where my old phone was connected. How do I now connect my phone to the router so I can us...
Will call forward function if ignite internet is seasonally suspended? **Labels Added**
ZTE WF720 I have had this modem for a good number of years. I haven't changed anything, nor have I moved it . I no longer get a green light for signal strength. Any one on this forum know why? Is there now an updated model but Rogers are keepi...
My home phone will no longer connect to my doctor's office. I get the message that I've reached a disconnected number. This is nonsense. I can phone them from my cell phone, and they say they have had no problems with anyone else calling them. Being ...
I can never log onto this. Can anyone? Rogers should not be advertising features that do not work. I really wan to set up my 96 yo mom's Ignite home phone so that every call that is not friends/family goes to vmail and the vmail is sent by text or ...
Coax cable connector came off from the modem and no way to put it back.. When I contacted rogers they said rogers no longer provide/support Arris TM602 modens and asked me to switch to ignite. My concern is my billing going up. What are my options. ...
When I pick up the receiver, I'm not getting a dial tone, only a busy signal. What do I do to make a call? ***Edited Labels***
Hi, Looking for some advice on next steps please. My elderly parents have Rogers basic home phone and basic cable tv. Their home phone repeated stops working. This has happened every couple months for the past 3 years. Every time it is an in...
1) 10+ years rogers customer, phone always worked fine 2) last 6 months of ignite modem REBOOTING approx every 24 hrs breaking internet conferences 3) 3 weeks ago rogers tech called me (unsolicited) saying they noticed the reboots and new model modem...