Home Phone
Calling features, long distance, phones & equipment.
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Home Phone Modem (Not Ignite) still Down

Ticket C184363030 was opened the evening of 2023-01-24,  Scientific Atlanta home phone modem, DS light on CR light flashing.  not online, no dial tone, incoming calls go directly to voicemail     ***Added Labels***

AllenB by I've Been Around
  • 57 Views
  • 1 replies
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Ignite Home Phone Drops Calls

At least 20 Ignite Home Phone customers in our community are experiencing unexpected call drops or audio cutoff on calls they are receiving on a regular basis (2 or 3 per week).  Most initially suspected their wireless phone equipment but the problem...

PCDoctor by I Plan to Stick Around
  • 137 Views
  • 4 replies
  • 0 likes

Issues phone internet and cable

since Friday December 17th we’ve had issues with our cable.  Technician came to the home but suggested ignite.  Unfortunately we have a pending work order outstanding from a box returned to Rogers and has not be processed.  We have no home phone sinc...

Moe121 by I've Been Around
  • 94 Views
  • 1 replies
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Trying to get a hold of management

My grandparents phone is not working. I got ignite tv because the old telephone modem. Now they can't even call 911.This is my 3rd time using Sharing a Concern. No luck. What happens if someone is wrong with my grandparents. This is not good Rogers. ...

Adelfia59 by I've Been Around
  • 106 Views
  • 2 replies
  • 0 likes

Home Phone not working

My home phone has not been working since I got home at 2pm.  When is this going to be fixed???  Brampton Main St & Vodden St area   ***Edited Labels***

LunaC by I've Been Around
  • 98 Views
  • 1 replies
  • 0 likes

911 Not Working

We have had two accidents in less then 6 months and both times, the 911 service wasn’t working. The technicians are unable to assist. Anybody knows what’s the next steps? An elderly couple that isn’t getting any help to fix their issue. Anybody knows...

Open work order since August 22 for home landline problem

Rogers home landline I have an open repair request since August 22, 2022 regarding my Rogers home landline - cable, not wireless. I have a particular problem when I try to call a specific other Rogers home landline number in that they can hear me b...

HeideC by I've Been Here Awhile
  • 229 Views
  • 3 replies
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Resolved! Home phone not able to connect to a particular business

Cannot connect to the local Costco (moncton) with home phone. Getting the "your call cannot be completed as dialed" message. 2 separate cell phones connect fine. (pharmacy voice system is 506-317-0433 if somebody wants to check to see if it's rogers ...

sswilson by I'm a Reliable Contributor
  • 301 Views
  • 4 replies
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Call gets Dropped while calling.

calling a rogers phone is ok, calling a bell home phone and bell cell phone the call gets dropped. the problem for me is between the rogers and bell phone networks. St. John's, Newfoundland. ***Edited Labels***

Resolved! Voip not working since the outage on Friday

My inter service has return but my VOIP is not working since the outage. SIP/ALG has already been disabled. I had to Voip line for many years with no issues, provider is Freephoneline Please help. Thanks ***Edited Labels***

peterblue by I've Been Here Awhile
  • 281 Views
  • 2 replies
  • 0 likes

Legacy (non-Ignite) Home Phone out again Saturday afternoon

I'm in Ottawa (K1Z post code). Home Phone (separate modem, not Ignite) was working this morning but failed again sometime after that. Was expecting a call from someone. Checked and found no dial tone at 7pm. Reset of modem didn't change anything.   *...

jc277 by I Plan to Stick Around
  • 303 Views
  • 5 replies
  • 0 likes

Resolved! How do I get the voicemail to email me again

I've had all of my Home Phone voicemail messages set to automatically email me to notify me of new voicemails. I was just fiddling around with my phone, changing some settings and I must have accidentally changed something and now I'm no longer recei...

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bscrivens by I Plan to Stick Around
  • 3943 Views
  • 7 replies
  • 1 likes

A careless Rogers Tech cut my main cable line.

A careless Rogers Tech cut my main cable line.   I was at work, I got home, and my mom tells me the phone, tv, and internet all do not work.   She told me a Rogers tech was outside between the house here and the neighbor's house (Location of cable ta...

cdmlb by I'm Here A Lot
  • 1801 Views
  • 4 replies
  • 0 likes

home phone not working

our Ignite home phone stopped working.  Restarting modem didn't help.         ***Added Labels***

pennye by I Plan to Stick Around
  • 747 Views
  • 5 replies
  • 0 likes

Resolved! Connecting home phone to Ignite Router

Just got the Ignite router/modem installed and the Home Phone option. The router/modem got connected to the Cable input and the ONE phone jack in my home office where my old phone was connected. How do I now connect my phone to the router so I can us...