Home phone

[Whiz]

I just upgraded my old 3 g box to the ZTE WF 723 all lights work fine I can dial in and out ok. The problem is that the system is set to auto dial my security monitoring station if there is an alarm. The old system worked fine for years the new system clicks to auto dial in an alarm but does not connect to the monitoring company. The sim card in the new unit was inserted by a roger's tech and all I did was to plug in the power and connect the phone line. Everything else work's fine I have had the online rogers techs check the ZTE box from their end they say its all ok. Any thoughts

**Labels Updated**

[RogersCorey]

Good morning @Whiz!

I am sorry to hear that you're having difficulties with your alarm system?

Who is your alarm company? Have you tried contacting them directly for support with their system? They should have updated their services to account for the sunsetting of 3G service.

~RogersCorey

[Whiz]

Thank you i have had their techs in to look at our system they say it working fine? The phone just does not dial the monitoring company ( Armstrong Communications)  when there is an alarm. I will check with them to see if they are upgraded to 5G but not sure what that would affect just phone call