Porting from Shaw to Rogers

[Malaika-74]

I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Finally got it done. Few weeks later looking into my account in depth the wrong plan was put into my cell#
All that is needed is to switch one of the plans in my account to my cell# which was what it was supposed to be initially.
I have spent quite some time talking to agents and getting Rogers to unfix issues when porting my wireless mobile numbers.
I wouldn't have thought it would be that complicated and frustrating. I really feel for the folks that will be needing support and expect smooth transition from Shaw Mobile to Rogers as in my case that clearly isn't the case. Good luck to you all! I strongly recommend before porting get someone knowledgeable and thorough who can ensure the agents they talk to get the job done without any issues!

***Edited Labels***

[RogersZia]

Good evening @Malaika-74,

Welcome to the Community!

I can imagine how frustrating your experience has been so far, I wish the process was easier and seamless. If you still require account assistance please let us know and we will be happy to help.

RogersZia

[Malaika-74]

Yes please

[RogersMaude]

Good day @Malaika-74,

Thanks for your reply!

If you would like us to take a deeper look into this, we'd like the opportunity to do so. Feel free message us privately at @CommunityHelps when you have time, so we can gain access to your account to get a better understanding of the situation.

For more information on how to send us a PM, please check out our blog. Thanks!

RogersMaude

[Malaika-74]

Done

[wrongport]

I am going through this now.  I have 3  mobile accounts and  they had ported one of my original # into my other original #.... It's been difficult trying to  talk to them... I asked for the supervisor and he confirmed that  one of their agents  made the mistake and now I am waiting for the Port/mistake team to undo it.. It's been a lot of wasted hours 15 + so far.  

[wrongport]

PS 2/3 have been ported fine. One seem to be lost because they closed one of my original and pretending the 250 is not my temp... Jesus/.

[RogersCorey]

Good morning @wrongport!

I apologize for the mistake that was made during the porting process. If you'd like for us to look into the status of your port, we'd be happy to provide you with any updates that may be available.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[wrongport]

Everything seems to be in order now. I just had to access the WPFS support line.  It took a good  20 hours though before  getting sent to the correct people. 

[RogersJo]

Good Day @wrongport!👋

Thanks for your patience while we got that ironed out. I'm happy to hear that the issue has since been resolved! 

Regards, 

RogersJo