08-02-2021 09:23 AM - last edited on 08-02-2021 02:49 PM by RogersMaude
Is it normal for the Rogers tech to run a cable line up the tree at the front of my property to connect to my neighbors house? I looks bad. Shouldn’t they have asked permission first? How long will this cable be left dangling in front of my home?
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08-02-2021 02:15 PM
Yes they should have asked permission, maybe you were not home.The neighbours line has a fault. Next door they had a temp line it took 6 months for them to bury a new one.
08-11-2021 02:19 PM
Same here.....I was home and went outside after I saw him run the cable right across the front of my lawn !! and asked him how long it would be 'til it gets buried.....He said " 2 to 3 months" !! And I had to tell him to leave more slack so I could try and manoeuvre it outa the way so I can cut the grass.......
08-26-2021 07:51 AM
08-26-2021 07:53 AM
08-26-2021 07:59 AM - edited 08-26-2021 08:00 AM
Just to point out, companies do not have the authority or your permission to cross into your yard beyond the easments that exist at the front and/or sides of your property. If any company requires access to your property beyond the easement boundaries, then they should ask for permission to carry out whatever work they are proposing.
08-26-2021 08:39 AM
Do not believe them on how long it will take. I have seen cables in trees for more than a year.
09-02-2021 08:21 AM
09-02-2021 08:50 AM
09-02-2021 10:42 AM
09-02-2021 12:11 PM
What it is to me is that it's running right across my yard so that every time I cut the grass I have to stop and get off the mower to reposition the wire a few times so as not to run over it and believe me if I wasn't on good terms with the neighbour who is being supplied by this wire I would definitely just keep running over it and then maybe they'd get it buried real quick ! Or maybe call and tell Rogers that I'll stop paying my bill until it's buried ! For the amount of money we pay them for all the recycled garbage we get to watch each customer should have their own private technician on the payroll....Thank goodness there's so much more competition now that we have a choice as to what we choose to watch but even the most basic rogers package is about 40 bucks with tax !!
09-02-2021 12:42 PM - edited 09-02-2021 12:43 PM
@diverd wrote:
What it is to me is that it's running right across my yard so that every time I cut the grass I have to stop and get off the mower to reposition the wire a few times so as not to run over it and believe me if I wasn't on good terms with the neighbour who is being supplied by this wire I would definitely just keep running over it and then maybe they'd get it buried real quick !
What?!? The temporary cable is on the ground??? They can't do that. What if somebody trips on it at night and breaks their neck?
https://www.rogers.com/customer/support/article/rogers-burial-process
https://www.rogersoutdoorcable.com/app/OrderStatus.asp
Rogers should have a process to expedite this burial. Perhaps the @CommunityHelps team can assist you.
09-02-2021 02:51 PM - edited 09-02-2021 02:52 PM
Hello again,
Here is another comment of mine regarding the temporary cable.
If the Temporary cable is hanging too low or its obstructing something or it came loose that its interfering with peoples lives and safety like a vehicle can touch it and damage it or you can run over it with your car or lawnmower or its a tripping hazard then yes you should call Rogers and ask them to "FIX" it. They will and have to come out and address this issue and will fix it.
But a complaint like "I don't like the look of that temporary cable up high on my tree" even though its not bothering you or its not poising any danger or risk, then that is NOT a valid complaint and the cable should and will stay put weather you like it or not.
09-09-2021 10:59 AM - last edited on 09-09-2021 11:15 AM by RogersYasmine
Hello,
There is a Rogers temporary cable going through my property from the side of my house through my backyard to my neighbor's house. The cable has been there for months cable is in the way of hard-scaping work we will be starting and will likely get damaged affecting the neighbor's service.
Please advise on how to proceed to get the cable burying service completed.
09-09-2021 11:26 AM - edited 09-09-2021 11:26 AM
@AONK wrote:
There is a Rogers temporary cable going through my property from the side of my house through my backyard to my neighbor's house. The cable has been there for months cable is in the way of hard-scaping work we will be starting and will likely get damaged affecting the neighbor's service.
Please advise on how to proceed to get the cable burying service completed.
In https://www.rogers.com/customer/support/article/rogers-burial-process
follow the instructions under, "What do I do if I have an unsafe cable line on my property, or the temporary cable is exposed?"
You need to report this to Rogers through an official channel to get a ticket created, which will also make it easier for you to check on the status of the burial and escalate further, if required.