Video and audio issues with PBC event on SN PPV

[422151819119]

The PBC event that is being shown on SN PPV this evening is experiencing serious issues.  For the first five or so minutes, there was just a blank screen.  This was then resolved, but since that time the broadcast is not in English, but rather in Spanish.  This is not acceptable.  Please completely refund everyone that purchased this event.

[RogersZia]

Good evening @422151819119,

I can imagine how these issues would have impacted the experience for you. We didn't get any reports of other customers experiencing this issue. We are not the broadcaster for the event, we only show the feed as we receive it.

For future reference, it's easier to troubleshoot or refresh signals to your equipment while the event is still going on. For immediate assistance you can reach out to us via Twitter @RogersHelps or on Facebook.com/Rogers. 

Thank you,

RogersZia