Rogers Smart Home Monitoring

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I Plan to Stick Around
Posts: 89

Rogers Smart Home Monitoring

How can an upgrad really be an upgrade to the security system when the addition of 24 hour recording requires customers to purchase new cameras to accomadate this feature? At 170 a piece I have 3 that in less then to years need to be updated. ROGERED !

 

 

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Resident Expert
Resident Expert
Posts: 13,944

Re: Rogers Smart Home Monitoring

Its possible that the other cameras dont support it.. with whatever is done software side to have the 24hr recording work?

 

Take a look at phones, etc.. its often very similar.

 

My iphone 6 upgraded to iOS 9, it is mostly  the exact same as say a 6s.  BUT.. there are some features which you can not do/run.. since that hardware does not support it.. i cant do it.

Same goes at home, i have the NEST smoke alarms.  2x gen 1 and 1x gen 2.  Do the firmware updates, etc on them.
Some of the newer features from the gen2, just are not available on the gen1.

Thats the WORST part of technology.. especially at high cost devices.. often can go obsolete very quickly.. and high value to replace.  (one reason i STOPED being an early tech adopter)



Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Rogers Smart Home Monitoring

Hello @Rdeberry11

 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks!

 

RogersSannecia

I'm a Trusted Advisor
Posts: 32,015

Re: Rogers Smart Home Monitoring

Hello @RedBerry11

I noticed that on mine but shows me i need a 64GB memory card to record 24hrs. So the camera i have is the newer version. See if they can exchange it for the new one.


I did speak to a birdy at Rogers Smart Home Monitoring which did tell me that they have a 1080p camera which is in the works right now but they haven't been told a release date or not. Excited for that one.
I Plan to Stick Around
Posts: 89

Re: Rogers Smart Home Monitoring

Rogers is trying to contact me I am not putting another penny into this system currently just the batteries that did not last more then a year.Are over 120 dollars. Only 6 batteries. Never was told that the batteries would be that much.My system is useless without them but cameras working will not be paying for 24 hour recording. FYI after contract done will be getting much cheaper much more reliable independent system.
I'm a Trusted Advisor
Posts: 32,015

Re: Rogers Smart Home Monitoring

Hello @RedBerry11

Hmm i wonder why those batteries cost that much :/. I could get normal Duracell batteries for cheaper. Are they made out of gold? Lmao.

Either way that is your way and hopefully the other cheaper meathod is reliable
I Plan to Stick Around
Posts: 89

Re: Rogers Smart Home Monitoring

Lithium specialty high end camera batteries, was out of the house lol 9 months, (ha ha) came home remedies initiated security system. Batteries dead in all sensors, go figure. BATTERY for rental pad was fine thank God it looks like a 100 dollar battery easy.CR2.3volt 5 of them and 1 more expensive that I can only by 2 at a time.lol only want one.
I'm a Trusted Advisor
Posts: 32,015

Re: Rogers Smart Home Monitoring

Hello @RedBerry11

Hmm i wonder. It doesn't matter if they are special high end batteries, if u are renting the unit the cost of replacement of batteries SHOULD be included.

Hopefully mine don't die that fast.
I Plan to Stick Around
Posts: 89

Re: Rogers Smart Home Monitoring

Well rental unit I assume would be done by them it had to be replaced when it completely failed to sound alarm lol it was so hard to convince them that when my alarm went off there was no sound.
I'm a Trusted Advisor
Posts: 32,015

Re: Rogers Smart Home Monitoring

Hello @RedBerry11

Then they should have a technician come in to verify it if they didn't believe it. I do see why but still. My motion sensor shows

- Tempeture - 0c
- Battery Level - 0.00v
- Signal Strength - N/A

Maybe battery dead on this? The motion sensor still show the red light turn on and off when I move around as its in a high place ( below the ceiling