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No Call/Transaction History on PAYGo Account

57
Resident Expert
Resident Expert

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:

 

"Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing your plan. View Details "

 
I called to see what the problem is and was told it's a known issue which should be resolved soon (probably Tomorrow?)...  You can always get your balance by calling, but the Call/Transaction details are currently unavailable.
 
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64 REPLIES 64

Re: No Call/Transaction History on PAYGo Account

fiona59
I plan to stick around

Hey, we're still waiting!!!

 

Re: No Call/Transaction History on PAYGo Account

57
Resident Expert
Resident Expert

@fiona59 wrote: Hey, we're still waiting!!!

It's been gone for over 1.5. years. It's not coming back.  Here's the link to the workaround from earlier in this thread:

 

https://communityforums.rogers.com/t5/Pay-as-You-Go/No-Call-Transaction-History-on-PAYGo-Account/m-p...

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