No Call/Transaction History on PAYGo Account

[57]

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:

"Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing your plan. View Details "

I called to see what the problem is and was told it's a known issue which should be resolved soon (probably Tomorrow?)...  You can always get your balance by calling, but the Call/Transaction details are currently unavailable.

*Added Labels*

[HowardL]

Thanks @zolker for the workaround.

I was wondering why I got charged $10 in the past 10 days and assumed caused by the text from Rogers remind my "To continue using data services, please select...."

Then I tried the workaround several times but failed, I always got redirected. Then finally I find I shall click the "billing and information" as the workaround describing, instead of "view call/transaction history".

[patdrummond]

Same problem.  My online paygo account was essentially empty!  I called and did not get any hint they might fix it.  I was told to call the paygo line - do you have any idea how painful that is to copy down 3 months worth of transactions?  So this week I tried to access *611 to see my credit balance and the call was blocked with a message asking me to authorize wi-fi calling. I don't have data service so I assume it will cost a lot if I say yes.  Are they trying to get rid of paygo customers?

[57]

@patdrummond : The workaround outlined early in this thread by @zolker still works for me.  Here's the link to that post:

https://communityforums.rogers.com/t5/Pay-as-You-Go/No-Call-Transaction-History-on-PAYGo-Account/m-p...

1. Login to MyRogers.  Open a new tab in your browser and click the link in @zolker 's post (or copy it into the new tab).

2. Click on Bill & Payments.

3. You may be taken to your overview page for PAYGo or Cable. Click the PAYGo account and you should then see the transaction history, just like before.  Sometimes you may get an error message in red. Try again at a later time if that happens.

If you simply want your balance and *611 isn't working from your cell, dial the PAYGo number 1-800-575-9090 from a landline to avoid charges to your account. and follow the instructions:

If you want to talk to a PAYGo agent, then use the following instructions, which can also be accessed via *611 from your cell:

https://communityforums.rogers.com/t5/Archived-Posts/Can-t-purchase-data-pass/m-p/426891/highlight/t...

I just tried *611 from my cell and it worked just fine for the balance, etc.  (you don't "see" anything, the balance is "heard".)  Make sure you have a good signal on your cell phone and there should be no reason for WiFi calling.

[patdrummond]

That link worked! THANK YOU. I don't think this another browser problem - tried both Firefox and Chrome. It's just a system without any maintenance support for paygo customers. Poor show.

[sjrrath]

Thanks, worked for awhile, but doesn't work for me anymore.

[sjrrath]

Thanks

[HowardL]

Just tried, the workaround and link provided in this post is not working now. Just displaying a "maintenance page" without link. Not sure it's temporary or for good. 

[riorio]

I plan on sticking around until my Pay As You Go balance is used up & then I will be moving to Telus who still has a Call/Transaction History. I have been informed by Rogers that the Call/Transaction History is gone & that you have to listen to it on your phone which is totally ridiculous.

[OLDYELLR]

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@riorio wrote:

I plan on sticking around until my Pay As You Go balance is used up & then I will be moving to Telus who still has a Call/Transaction History. I have been informed by Rogers that the Call/Transaction History is gone & that you have to listen to it on your phone which is totally ridiculous.

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Before going to my Community Forums Notifications, I usually sign in to my Bill Summary. This time it wasn't available, as occasionally happens, so I went to Notifications. Replying to this message I opened Bill Summary again in a new tab, and it was there. I use Firefox or Chrome on a Windows 7 laptop. If you use a different device, browser or OS, YMMV.

[riorio]

I tried your method & it doesn't work. I like I said, I talked to Rogers & they said Pay As You Go Call/Transaction History is no more. You have to listen to it on your phone. You now have to do all your Pay As You Go functions like Top Up, Balance, History, Automatic Top Up, credit card updates etc etc on your phone. There's no more web access. Telus still has web access for your account plus their Pay As You Go rates are much better than Rogers.

[patdrummond]

Rogers wants to get rid of "grand-fathered" paygo accounts by removing service and increasing rates until we're all gone.  If you have automatic topup etc. and can stand the annoyance, your billing can still be read using this URL (log in first):

 https://www.rogers.com/web/RogersServices.portal?_nfpb=true&_pageLabel=BillsPayments 

Since Amazon and Paypal have begun new security procedures that use text messages - at 70¢ each it's starting to approach a monthly plan 😞

[57]

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@riorio wrote:

I tried your method & it doesn't work. I like I said, I talked to Rogers & they said Pay As You Go Call/Transaction History is no more. 

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Transaction history workaround works for me. Just tried it.  See link below:

https://communityforums.rogers.com/t5/Pay-as-You-Go/Why-does-rogers-hate-pay-as-you-go/m-p/501848/hi...

[fiona59]

Still working on it?

[57]

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@fiona59 wrote:

Still working on it?

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They are not working on it, but for the time being, there is a workaround as outlined in the post above yours and in the link below:

https://communityforums.rogers.com/t5/Pay-as-You-Go/Why-does-rogers-hate-pay-as-you-go/m-p/500973/hi...