I have been a customer of Rogers for a number of years now. I don't recall ever having any issues. However, since the middle of August, my wireless service has really gone downhill. I do live in a rural area and I know I am far from the nearest tower but again, up until August, I haven't had any problems. I currently have a cell phone as well as a home phone (a corded handset) that I have plugged into a wireless base station. When receiving phone calls, I can't hear the person on the other end as the voice cuts in and out. As well, people had trouble leaving messages - they said the mailbox hadn't been initialized (and yet nothing had changed at my end - it had been working fine for years). I have lost track of the times I have contacted Rogers for help. They initially set up a ticket but couldn't find anything wrong at their end. Then they suggested that I upgrade my wireless base station. I had to drive an hour to the nearest Rogers store. They didn't have any newer models in stock but would order one for me. In the meantime, they upgraded the SIM card for both my base station and my cell phone. This seemed to make things a bit better. The new base station came in so I drove an hour to go and pick it up. I've plugged it in but it doesn't seem to make a difference. I can hear people talk but they can't seem to hear me. Plus calls are dropping. I was going to contact Rogers through the chatbox today but there were 29 in the queue. I am in a rural area and need a phone. I have done everything that Rogers asked me to do and this hasn't improved my call quality. Not sure what else to do except to start researching another provider.
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