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Forum Posts

Coverage on a cruise ship

AT&T has a new product that is like Roam like Home but it includes 400 cruise ships along with the international land destinations for $20USD per device per day.I know that our Rogers service uses the AT&T system when we roam in the USA.Any chance we...

BuckMacklin by I'm a reliable contributor
  • 67 Views
  • 1 replies
  • 0 likes

Calls dropping at regular intervals

Over the past two weeks, my calls started dropping at 43 minutes past the hour, and will drop the call 4 times and then work again. The last two days, they now drop at 13 minutes and 43 minutes past the hour. Always drops the call 4 times, and then t...

calex by I've been here awhile
  • 141 Views
  • 2 replies
  • 0 likes

Cell Tower Inquiry

Subject: Request for Cell Tower Installation in Stewart, BC and Highway 37A/37 Corridor   Dear Rogers Communications,   I am writing on behalf of the residents and visitors of Stewart, BC, to formally request the installation of a cell tower to provi...

TR_1977 by I've been around
  • 159 Views
  • 1 replies
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Satellite texting

Earlier this year, a door-to-door rep came offering internet and cell phone plans to my wife and I. The feature that sealed the deal for us, including turning down extremely competitive offers from our previous provider, was the ability to text throu...

Question4u by I've been here awhile
  • 337 Views
  • 4 replies
  • 0 likes

Coverage fluctuation in Conception Bay North, NL.

I have been a customer of Rogers Wireless for many many years, This past week I have noticed big fluctuations in cell coverage in the Conception Bay North , NL area. The service goes from full 5G Bars in ; Bay Robert's , Makinsons and Veterans Memori...

TAY1471 by I've been here awhile
  • 570 Views
  • 5 replies
  • 1 likes

Resolved! 5G Keeps Dropping

5G keeps dropping, even though Rogers coverage maps says I'm in a 5G+ area, My cell keeps dropping down to LTG or LTG+. My cell is a 5G like most are that have been purchased in last while.Anywh else the 5G pr 5G+ keeps connected expect for the odd t...

Patrickusa by I've been here awhile
  • 2565 Views
  • 4 replies
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Understanding How Roaming Works

Hello Everyone, I just want to clarify a lot of misinformation out there about Roaming. There has been many people claiming you get charged for simply having a signal. This is not true. Roaming is only billed on USAGE by the user itself. For example ...

Sal00 by I plan to stick around
  • 9053 Views
  • 18 replies
  • 2 likes

Bad cell phone reception and calls dropping at home

Cell phone reception is terrible in the South Burnaby, BC area. Calls get dropped inside the condo or the other person cannot hear you, unless we are standing next to the patio or outside. Even being outside cell reception is spotty. It’s very frustr...

Dede5045 by I've been here awhile
  • 412 Views
  • 5 replies
  • 2 likes

5G 5G+ mobile download speed

New to Rogers infinite mobile with iPhone16, checked coverage map before signing up and it indicate 5G+and 5g coverage speed test shows download usually normally below 10mbps and up under 2, inside, outside slightly higher. My LTE with Virgin was fas...

ted2tall by I've been around
  • 267 Views
  • 1 replies
  • 1 likes

Virgin Islands

When I am in the US Virgin Islands will my plan be the same as roaming in the US since I have the Canada/US plan already?       ***Edited Labels***

Purplek28 by I've been around
  • 338 Views
  • 1 replies
  • 0 likes

Escalation for Ongoing Coverage Issues

I require contact information for the President's office to escalate an issue   I recently moved to a rural area and switched to Rogers for more/better data. All was fine until I received notice that I was using mainly EXT data which is intended for ...

livvyb by I've been here awhile
  • 346 Views
  • 2 replies
  • 0 likes

Poor Service

we have noticed that the area around 1535 Hwy 7a, Port Perry. (Walmart plaza) has the worst possible internet service  when we mentioned it the staff at two of the stores said it was a known problem and everyone complains about it. I call several tim...

bmdecosta by I've been here awhile
  • 2401 Views
  • 9 replies
  • 1 likes

Slow mobile data

I recently switched from a 2nd tier provider Virgin to a top tier provider Rogers.  So far, the experience has been severely underwhelming.  The mobile data is slow as molasses.  I went from strong service and reasonably fast 4G LTE, to about 3 megab...

Local calls are being treated as Long Distance

When people call me they have to dial 1 plus my 10 digit phone number. My phone is a little a local phone (greater Vancouver area) and so are the landlines that are calling me. Example... My Rogers cell phone number is 604-123-4567 and to call me fro...

MisterWard by I've been around
  • 3286 Views
  • 12 replies
  • 1 likes

Wrost Service of Rogers Mobility

Users donot port in to Rogers. I had ported my number in Roger on 18/11/2024. Its Range is wrost even inside and  outside. When we want to contact with the customer care it shows the time about 44 minutes.     ***Edited Labels***

va7 by I've been around
  • 393 Views
  • 1 replies
  • 1 likes

Power outages and cellular data

When ever we lose power our phones with Rogers does not have cellular data. My husband is with bell and he has no problem. Why is that?     ***Edited Labels***

Karen21 by I've been here awhile
  • 3240 Views
  • 15 replies
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Extended coverage plan

Hi,If an user is accessing Roger’s extension coverage for more than 4 consecutive months (more than 50% of usage, say 100% usage) due to which his service has suspended for 90 days, any mistakes….If so he/she can buy any extended coverage plan from r...

Maximus27 by I've been around
  • 415 Views
  • 1 replies
  • 0 likes

Resolved! If cancel "Roam Like Home", can I still receive text message?

Hi there,    Just wanted to know, what function / coverage will lost if I cancel "Roam Like Home"? Can I still receive text message? The main function is to receive text / verification code when I wanted to travel out of Canada, so, to avoid wrong bi...

HowardL by I plan to stick around
  • 630 Views
  • 1 replies
  • 0 likes