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US roaming from Canada

Boneca
I'm Here A Lot

I’m in the US for a bit and while on the phone with Rogers for a Wi-Fi calling issue I was trying to get resolved my phone got disconnected (Tech was doing something in the settings). All calls failed after that. I called back from a landline and they are blaming it on a AT & T and T-Mobile change that recently occurred and that my phone was not bought at Rogers. However, now I am on Verizon (automatic setting) and it is still not working. Any ideas what to do? Rogers is useless at this point.

Note I have an iPhone 12. I do see Volte, 5g auto and LTE. Phone was bought from Apple.

***Edited Labels***

3 REPLIES 3

Re: US roaming from Canada

RogersRahul
Moderator
Moderator

Greetings @Boneca!

 

Not being able to use the WiFi calling feature while on roaming can be disappointing. We'd be happy to assist you with this. 
 

Have you tried rebooting the device? Have you tried taking the sim card out and inserting it back? Have you tried using any other WiFi connection? Do you have the latest software on the device?

 

We look forward to hearing from you.

 

Cheers,
RogersRahul
 

Re: US roaming from Canada

Wifi is now enabled and working. However I can’t make any calls in lte. All call fail.

Re: US roaming from Canada

Hello @Boneca!

 

We can take a closer look and try to refresh the signals from our end. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

 

We look forward to hearing from you.

Cheers,
RogersRahul
 

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