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US calling

Does Roger’s US Calling include Puerto Rico and US Virgen islandsI will be on a cruise and would like to know if Roger’s considers these islands as part of us for billing purposes     ***Edited Labels***

Sandy52 by I've been around
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How to make a call

I am in Puerto Rico and need to call a taxi tomorrow to take me to the airport. I have a taxi driver’s business card but how do I connect? I have an iPhone 14 and just need instructions as it is the first time I am making a local call.     ***Added L...

An22 by I've been here awhile
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Resolved! Is there a way TURN OFF data service while roaming?

Hi there,   Just wanted to know if there is a way to temporarily turn off (suspend) data service from my account or ISP (e.g. Rogers) side? (not in iPhone turn cellular / roaming off).   I see there is different opinions about why there is still data...

HowardL by I plan to stick around
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Understanding How Roaming Works

Hello Everyone, I just want to clarify a lot of misinformation out there about Roaming. There has been many people claiming you get charged for simply having a signal. This is not true. Roaming is only billed on USAGE by the user itself. For example ...

Sal00 by I plan to stick around
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  • 16 replies
  • 2 likes

Receiving Text Messages While Overseas

I like to turn on my cell phone line while I am oversea just to see who called and receiving text. I don't turn on Roam like home. However, when I was in Europe last week, I wasn't able to receive any text messages. I used able to receive text. Is th...

girl93941 by I've been around
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Will receiving MMS while roaming trigger roam like home?

Will roam like home be triggered for receiving MMS while roaming using the settings below?   Android - Google Pixel 8 Pro Under the Rogers eSim: Disable Roaming (conect to data services when roaming)Disable Mobile Data (access data while using mobile...

mm1111 by I've been around
  • 565 Views
  • 1 replies
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Infinite plan very slow when abroad

I m in the us now using my infinite plan and it is ridiculous how slow it is .Is there any setting to adjust ?It feels like they use throttling .I’m in 5g or lte coverage location   *Added Labels*

whysomuch by I'm here a lot
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Roaming Trouble

Hi there, Recently I travelled to a different country and had to switch to a different SIM card while I was in the country, I inserted Roger's SIM card into a different phone. Without me knowing, it turns out the phone had its roaming service on, and...

User4231 by I've been around
  • 664 Views
  • 2 replies
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Airalo eSIM

I am using the eSIM. I have this line turned on and data roaming on this line., I turned off the data roaming on my Rogers primary line. My bill shows no data used since I am travelling. No charge for any calls received through WhatsApp, my eSIM data...

TBN24 by I've been around
  • 1400 Views
  • 1 replies
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Long distance in local area

We just got my son a cell phone number and when we called my parents (who live 5 mins away) said it rang long distance then they called his phone and they had to call long distance. Why is this? Are they getting charged if they call him?     ***Edite...

Smith1982 by I've been around
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  • 2 replies
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Roaming in Italy

Hello. I've been in Italy for 2 weeks and want to turn roaming on so I can check in in my flight.Questions... I have read all the info and don't understand 2 thingsET. This seems to refer to a time frame but is it 24 hours in Italy time...or 24 hours...

Suelorrie by I've been around
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Resolved! No Network in India while roaming

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand). Even tried network resetting, phone reboot, using another handset. None worked. Customer chat support says all is fine from their side and they can't do...

mnash by I've been here awhile
  • 13687 Views
  • 25 replies
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Roaming charges not explained on detailed bill

Anyone else frustrated by the lack of transparency regarding roaming charges? At the very least Rogers should be able to list the dates roaming occurred and what usage triggered the charge (cellular data, answering or making a cellular call, sending ...

Nml09 by I've been here awhile
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Resolved! Canada+US Plans

Does the Infinite Canada/USA plan cover Hawaii or just the continental US??       ***Edited Labels***

KelonaK by I've been here awhile
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Resolved! Roaming

Do I get charge if I open in my line in other country but turned off the data roaming?     ***Edited Labels***

Abbygael by I've been around
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  • 2 replies
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Extended Coverage and Data Roaming Warning

One of my phones is on a talk & text only plan. The phone is on the 3G network (old samsung phone). I turned off Mobile Data because it allowed for better reception when making calls & since its T&T I don't need Mobile Data on. Since I did this thoug...

incoming calls going to voice mail before even ringing

Travelling in US and having troubles with incoming calls going to voice mail before ringing or sometimes after ringing once.  After contacting those making calls they tell me that they never even got any rings at their end before being moved to voice...

boblins by I've been here awhile
  • 2185 Views
  • 3 replies
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No network in India while on roaming

I am facing issue for network connectivityWhile I m in IndiaIt shows no network signal even I had tried to change manual settings for network from airtel/jio etcWhereas my friend his Telus network is working properly while on roaming tooSuggest any t...

Nirajb by I've been around
  • 970 Views
  • 1 replies
  • 0 likes