Enabling 5G on Sony Xperia 5 IV

[charitha19]

Hello,

So i got the new xperia 5 IV, and was wondering why i was not getting 5G, when clears the phone supports it and the bands are compatible as well. Changed the SIM through a rogers store, and nothing. I am guessing this is because the IMEI is not actiated from rogers, it is insane to me that they will not do this because "its not a supported rogers device" . . This is a network enablement, and the risk is on my side because if 5G is not working properly i can force the phone to use 4G instead. 

I cant understand for the life of me why rogers will not do this for me, and i have already informed that i will be reluctantly switching carriers if they don't do this, I have been with rogers for a decade now.

This should not be rogers liability issue since the phone is not even bought from rogers.

Chad

[LordDrakkon]

The main question I have is... Which model do all of you have that are trying to use this device? The bands Rogers deploys in any specific area can vary. If your device is not the US version, then you significantly reduce the chances of it being compatible with what is deployed where you are. n78 as an example, is not deployed in very many places and is mostly in very dense areas, like at the SkyDome.

[charitha19]

So this should work. strange.

[charitha19]

While that is true, the xperia 5IV problem is specifically tied to the DSDS feature, once that's turned off 5G becomes available for most dual sim phones.

[LordDrakkon]

That's because some manufacturers take the cheap way in their dual-SIM implementation. Have you tried putting your SIM in the second SIM slot while dual-SIM is enabled to see if that makes any difference? If it doesn't, then it's more than likely the device isn't capable of 5G when DSDS is in use.