cnn app no longer authorized on my rogers account

[stewarthjim]

I am no longer able to watch the cnn app on computer or tablet even though I am signed in to my account error. message saying not authorized to view the content even though I signed in using my account info and setting clearly show I am signed in!

I believe this all started after installing and using the Rogers xfinity ignite app.

any reason why the xfinity app works but the individual app does not .

jstewart w.

**Labels Updated**

[RogersCorey]

Good morning @stewarthjim!

I am sorry to hear that you're having difficulties signing into the CNN app directly using Rogers as your TV provider. If you're able to view this content on the Rogers Xfinity app and your TV, this may indicate an issue with the CNN app or potentially an account related issue with Rogers.

I can attempt to refresh your account permissions as the first step to see if that resolves this issue for you.

We'd be happy to take a closer look to see what is going on! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[Mak18]

Hello.  I have the same issue.

[RogersCorey]

Greetings @Mak18!

We'd be happy to take a closer look to see what is going on! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[Hiram]

So far, I have opened 3 tickets with technical support. They just kept closing the tickets as fast as I can open them, saying they are unable to reproduce the error.

I don't think they care at all about resolving this problem.

[Hiram]

As a temporary work around, sign onto the Rogers Xfinity Streaming @ https://rogersxfinitystream.rogers.com/ or install the Xfinity app on an Amazon Fire TV stick.  All subscribed channels, including CNN, are accessible from there.