06-21-2019
11:01 PM
- last edited on
06-23-2019
08:19 AM
by
RogersMoin
Am not able to sign into the Roger's App at this has been going on for about a week. Any reason why it isn't working
***Edited Labels***
06-21-2019
11:59 PM
- last edited on
06-23-2019
08:19 AM
by
RogersMoin
Hello @Kougra,
Welcome to the Community!
May I know what device are you currently using? What happens when you try and sign in? Does the app crash or you get an error? Are you able to log into MyRogers via the browser? Have you tried to access the app from any other mobile device?
Looking forward to hearing from you.
RogersZia
06-22-2019
07:54 AM
- last edited on
06-23-2019
08:19 AM
by
RogersMoin
Message
Something went wrong
We are working to fix this as soon as possible. Please check back later
This is the message I keep getting
06-23-2019 08:46 AM - edited 06-23-2019 08:47 AM
Hello, @Kougra.
Thank you for posting the error message; it indicates a potential problem with the MyRogers profile. We need a few more details to diagnose the issue; please answer the following:
Please keep us posted.
Cheers,
RogersMoin
06-24-2019
11:38 PM
- last edited on
06-25-2019
07:56 AM
by
RogersMoin
I get same message. Roger's could not help after an hour on phone.
I have the same issue, been little over a week. Cant sign in to app.
11-16-2019
01:16 AM
- last edited on
11-16-2019
08:35 AM
by
RogersLaura
Did you try to log in via the browser to see if you're able to view the bill or the invoice? Just want to ensure the issue is specific to the app and not your profile. What device are you using? Additionally I would recommend you test out the app on any other mobile device you may have access to. (link removed for security reasons)
12-03-2019 10:46 PM
12-04-2019 09:55 PM
Hello @Wilsonator,
Welcome to the Community!
I realize it's inconvenient to have the app stop working. Have you made any service changes to your account in the past week or so? Are you on the most updated version of the app? Would you able to test out the app on another mobile device?
Just need a little bit more info to assist you further.
RogersZia
12-04-2019 10:54 PM
12-05-2019 11:32 PM - edited 12-06-2019 12:03 AM
Hello @Wilsonator,
Thank you for the information. Have you tried accessing the app over WiFi and cellular network both? May I know what error message do you see when you try to log into the app?
We may need to take a look at your MyRogers profile on our end to identify what may be causing this issue. Please reach out to us via PM @CommunityHelps and we'll be happy to assist you. Our private messaging system is explained in this blog.
RogersZia