MyRogers App on Android

[Kougra]

Am not able to sign into the Roger's App at this has been going on for about a week. Any reason why it isn't working

***Edited Labels***

[RogersZia]

Hello @Kougra,

Welcome to the Community!

May I know what device are you currently using? What happens when you try and sign in? Does the app crash or you get an error? Are you able to log into MyRogers via the browser? Have you tried to access the app from any other mobile device?

Looking forward to hearing from you.

RogersZia

[Kougra]

Message
Something went wrong
We are working to fix this as soon as possible. Please check back later
This is the message I keep getting

[RogersMoin]

Hello, @Kougra.

Thank you for posting the error message; it indicates a potential problem with the MyRogers profile. We need a few more details to diagnose the issue; please answer the following:

• When was the last time the app worked on your phone?
• What's the make, model, OS version of your phone?
• What's the MyRogers app version?
• Have you made any changes to your account like changing the plan or hardware upgrade?
• Are you able to login to MyRogers on the web at rogers.com/myrogers?

Please keep us posted. 

Cheers,

RogersMoin

[culotta99]

I get same message. Roger's could not help after an hour on phone.

I have the same issue, been little over a week. Cant sign in to app.

[Willard841]

Did you try to log in via the browser to see if you're able to view the bill or the invoice? Just want to ensure the issue is specific to the app and not your profile. What device are you using? Additionally I would recommend you test out the app on any other mobile device you may have access to. (link removed for security reasons)

[Wilsonator]

I have been getting this message for about a week now. I can log in on the browser just not the app. I uninstalled to factory version on my Galaxy S7 and reupdated. Did not help. Very frustrating

[RogersZia]

Hello @Wilsonator,

Welcome to the Community!

I realize it's inconvenient to have the app stop working. Have you made any service changes to your account in the past week or so? Are you on the most updated version of the app? Would you able to test out the app on another mobile device?

Just need a little bit more info to assist you further.

RogersZia

[Wilsonator]

As I said I reset the app to factory default and updated it again. I have done this twice now. Does not help. I have a samsung tablet but it seems it is too old as the My Rogers app is not compatible. I am not aware if making any changes to my phone

[RogersZia]

Hello @Wilsonator,

Thank you for the information. Have you tried accessing the app over WiFi and cellular network both? May I know what error message do you see when you try to log into the app? 

We may need to take a look at your MyRogers profile on our end to identify what may be causing this issue. Please reach out to us via PM @CommunityHelps  and we'll be happy to assist you. Our private messaging system is explained in this blog.

RogersZia