MyRogers App on Android

[Kougra]

Am not able to sign into the Roger's App at this has been going on for about a week. Any reason why it isn't working

***Edited Labels***

[RogersZia]

Hello @Kougra,

Welcome to the Community!

May I know what device are you currently using? What happens when you try and sign in? Does the app crash or you get an error? Are you able to log into MyRogers via the browser? Have you tried to access the app from any other mobile device?

Looking forward to hearing from you.

RogersZia

[Kougra]

Message
Something went wrong
We are working to fix this as soon as possible. Please check back later
This is the message I keep getting

[RogersMoin]

Hello, @Kougra.

Thank you for posting the error message; it indicates a potential problem with the MyRogers profile. We need a few more details to diagnose the issue; please answer the following:

• When was the last time the app worked on your phone?
• What's the make, model, OS version of your phone?
• What's the MyRogers app version?
• Have you made any changes to your account like changing the plan or hardware upgrade?
• Are you able to login to MyRogers on the web at rogers.com/myrogers?

Please keep us posted. 

Cheers,

RogersMoin

[culotta99]

I get same message. Roger's could not help after an hour on phone.

I have the same issue, been little over a week. Cant sign in to app.