09-10-2018 11:18 AM - last edited on 09-10-2018 02:52 PM by RogersCilio
Not sure if this is currently being worked on or not but it sure is annoying. I currently have a plan which includes 1GB of data but also comes with a few GB’s of bonus data. In the Data Management screen I am unable to control the bonus data and am left with the 1GB to control amongst the users on my account. The app does reflect my bonus data but greys it out when it comes to controlling who gets what. Is anyone else having this issue?
09-10-2018 02:49 PM - edited 09-10-2018 02:50 PM
Good afternoon @User2145!
Welcome to our Community!
Good news! This is a known issue that should only impact your first billing period after a plan change. It should correct itself when your next billing period starts. As long as you stay within your plan limits, which includes the bonus data, you will not be charged for overages even if the app says otherwise. 🙂
If you're into a new billing period since the plan change and the issue is persisting, we'll need to escalate a case to have it fixed. Please PM us if that is the case! If you're not familiar with our PMing process, you can find instructions here.
11-13-2018 12:05 PM
hi I'm having the same problem. We changed our plan (new phone) in mid October. We're now in billing period Nov2-Dec2, but the bonus data is still not part of the Data manager.... rendering it nearly useless.
Has this problem actually been solved or not?
11-13-2018 12:18 PM
11-14-2018 11:52 AM
Welcome to our Community!
If you've been unable to see all your available data, we should check your account to make sure everything is in order and escalate a case for further investigation if need be.
I know being able to properly manage your data is highly important so please PM us @CommunityHelps so we can check into this for you. If you're not familiar with our PMing process, you can find instructions here.
12-14-2018 01:58 PM
12-15-2018 11:07 AM
Welcome to the Rogers Community Forums and congratulations on your first post! 😄
Having the ability to manage your data usage is always very helpful! I'm all for anything that will help me avoid any unnecessary data overages!!
When it comes to adding a data top-up or having bonus data that is included in your shared price plan--if you just made a change to your bonus data or price plan, or if you have recently added/removed a new line on your Share Everything Plan, then this will limit your access to the Data Manager until your bill cycle resets. You may also have to wait until your next bill cycle before you can view your data allotment.
Another thing to keep in mind when setting data alerts is that it must be done BEFORE you have exceeded your plans data usage limit. For example: If you have 5GB of data and 1GB of bonus data, you can’t set an alert at 5.5GB on any individual line.
• The MyRogers App - iOS 8 or greater and Android 4.0.3 or greater
• Rogers.com - must be using the latest browser version
Aside from the above mentioned, you should be able to see your bonus data details displayed through your MyRogers profile, both on the app and on rogers.com.
If you meet all of the requirements and are still experiencing issues, then there could be another problem at play. If you would like us to review your data plan details with you, feel free to send us a Private Message to @CommunityHelps to get started.
For more information on how our Private Messaging system works, please CLICK HERE.
01-08-2019 08:51 PM
01-09-2019 03:27 PM
Yes - still suffering the same problem - I followed their suggestion re Community Helps, which somehow just patched me the tech help, which opened a ticket, and many days later I got notice the ticket was "closed" . When I called to ask what the resolution was , they didn't resolve it , just closed the ticket. Hope you have better luck - keep me posted .
I am not pleased with Rogers customer service.
01-09-2019 08:26 PM - edited 01-09-2019 08:32 PM
Good evening @daniel10 & @andypindera,
Thank you both for posting!
First of all, I want to apologize if this process caused some confusion or inconveniences. We most definitely want to help you shed some light on how to use your Data Manager.
Technically speaking, your Data Manager -
Data bonuses and Data top-ups will not appear in MyRogers on the first day of your bill cycle.
Your additional data will update on the second day of the bill cycle each month.
From the tests we've performed, the data alert, on an individual line, is limited to the core data included in your plan. However, you can set an alert for each one of your lines.
For further assistance, please specify the quantity of data included in your Share Everything plan, as well as the Bonus Data amount and the alerts you're trying to set. We want to guide you through the setting of your alerts, if the need may be.
Hope this helps!
01-10-2019 08:49 AM
hi - thanks for the response.
Yes the alerts feature - (which seemed like a great idea when it first appeared ) was very useful as it helped me manage the use by the members of our plan. We'd get an alert when we were near. However when we received bonus data 8GB as part of my new tab plan it doesn't appear. So now we get a "warning message" when we're at .9gb but nothing when we get to 8.9 gb!!! So unless I'm going into the data manager everyday to see our status - I have no idea how we're progressing or if as a family we're near the limit. This deems it nearly useless.
If it can't manage the individual alerts, can it at least send a broad alert to all plan members to let us know we're at the group limit (ie 1+8=9GB so 8.8gb)? Otherwise I need to be going online each day checking to assure my family is not too close to the limit. It sort of defeats the whole purpose. Considering the number of customers who have bonus data, can't Rogers correct this to make it more useful?
01-10-2019 07:22 PM
01-11-2019 06:10 PM
Thank you for the valuable feedback, we'll be sure to pass to on to the appropriate team.
In the mean time, just for your peace of mind you can set up data limits totaling 8 GB between all your lines to ensure you do not go over.
01-11-2019 06:16 PM
01-16-2019 11:06 PM
Daniel10 is correct. I can't set limits to include to 8gb bonus. The bonus GBs are not part of the limit-setting feature for users. There is still no assurance that we don't go over our limit.... unless you can please let us know about some hidden setting that I'm missing?? That would be great.
04-02-2019 05:32 PM
I have the same problem. The only answer I had from online support was to check with my phone settings ! what a stupid answer !! You have a problem, not me Fix it
04-03-2019 05:23 PM
Good afternoon @ilien,
Welcome to the Community and thank you for your post!
I realize Data Manager is a great way to ensure you do not exceed the data included in your plan and avoid incurring overage charges. However at this time, Data Manager does not work with bonus data when setting an alert level (e.g. if you have 7GB of data and 1GB of bonus data, you can’t set an alert at 7.5GB on an individual line).
If this current set up changes, we'll surely update the Community 🙂.
07-15-2019 11:37 PM
07-16-2019 03:08 PM - last edited on 07-16-2019 03:13 PM by RogersYasmine
MyRogers app Data Alert toggle won't toggle
I'm trying to set up data alert and it just won't let me toggle it to on.
-Manage data usage and alert
At this point, there's three toggles on the top of page: Data Alert, Stream Saver™ and Data Access toggles. I was able to turn on last two. It's just Data Alert won't toggle.
Hrlp please and thank you.
07-17-2019 01:43 PM - edited 07-17-2019 01:46 PM
Welcome to the Rogers Community Forums and thanks so much for your first post! 🙂
The Data Manager is an awesome feature for sure! I use it all the time to help keep track of my family's data usage (and to ensure my kids don't cause me any overages!). I'm sorry to hear that you are having trouble accessing it! 😯
I did a quick test at my end and the Data Manager seems to be working okay for me at this time. If you don't mind, I'd like to clarify a few things with you:
- What happens when you tap the "Manage My Data" or "Manage data usage & alert" from your app? Does it fail to load or do you get any sort of error message?
- Have you tried to access this feature by logging into your profile via a web browser (https://roge.rs/2ABhP0s) and were you successful?
Rogers Community: Is anyone else currently having issues utilizing the Data Manager to set up alerts?