Unable to Sign into Ignite WiFi Hub App

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I Plan to Stick Around
Posts: 26

Unable to Sign into Ignite WiFi Hub App

Several days ago I attempted to sign into the wifi hub app on my tablet, but the app refused to go any further than the “welcome please sign in” screen. I shut down the app completely and tried again, but nothing changed. I tried the web portal which worked, but was incredibly slow I’m talking 56k modem slow. I finally tried my cell phone that had the same app but had not been updated to the latest version. It worked fine with no issue.

 

 I’m not using any other routers on my network. The app worked fine prior to the last update. Is anyone else having the same issue?

 

 

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I Plan to Stick Around
Posts: 26

Re: Unable to Sign into Ignite WiFi Hub App

Thanks for the reply, I appreciate your quickness. I got a hold of a friend who’s had ignite for longer than me ,and he believes that an update of the tablets OS is the culprit not the actual app as this has happened to him before. So I just deleted and reinstalled the app like he and you have directed, and it’s working again. It makes sense since I did update my tablet OS but not my phones. Thank you again for your time.

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Posts: 420

Re: Unable to Sign into Ignite WiFi Hub App

Hey @Dire!

 

That's certainly a strange predicament! I haven't come across this slow down or inability to log in myself but it is interesting to hear it's working without issue on the non updated app. Would you be able to confirm the following for us? It'll assist in helping get to the bottom of it.

 

  • Is the site still slow after clearing cache/cookies
  • Are you still unable to log in through the tablet after uninstalling/reinstalling the app
  • Can you confirm the app versions for each device used?

Thanks!

 

@RogersAndy

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I Plan to Stick Around
Posts: 26

Re: Unable to Sign into Ignite WiFi Hub App

Thanks for the reply, I appreciate your quickness. I got a hold of a friend who’s had ignite for longer than me ,and he believes that an update of the tablets OS is the culprit not the actual app as this has happened to him before. So I just deleted and reinstalled the app like he and you have directed, and it’s working again. It makes sense since I did update my tablet OS but not my phones. Thank you again for your time.

View solution in original post

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I've Been Around
Posts: 1

Re: Unable to Sign into Ignite WiFi Hub App

Can someone please help me? I got ignite today and my hub isn't working. I desperately need it to control the wifi on my children's devices. When I try to sign in, it says that the equipment needs to be upgraded and just gives me the option to sign out.

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Posts: 1,831

Re: Unable to Sign into Ignite WiFi Hub App

Hello, @anwoo_14.

 

Welcome to Rogers Community Forums! 😃

 

I appreciate posting your concern in the Community, and I'm happy to help resolve the app's sign-in issue. Before you get the option to sign out, do you get any error message?

 

The app uses your MyRogers credentials, have you linked your Ignite TV account with your MyRogers profile? If no, let us know if you need assistance in linking the Ignite TV account. 

 

If yes, please try signing in to the web version at ignitewifi.rogers.com. Please keep us informed on the outcome. 

 

Cheers,

RogersMoin

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I've Been Here Awhile
Posts: 3

Re: Unable to Sign into Ignite WiFi Hub App

Been quite some time since I've been able to sign in to Ignite wifi hub app, getting error, "global.error.form.message.60001", or "Sorry, we’re experiencing technical difficulties. Please try again later" over & over, I had a rep do something a few months ago which let me sign for about a day but then back to a big nope.
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Posts: 569

Re: Unable to Sign into Ignite WiFi Hub App

Greetings, @Adamjt79!

 

Thanks for reporting your log in issue in the forums. We'll do our utmost to help! 🙂

 

To begin, can you please let us know what troubleshooting steps have already been taken to get this matter resolved? Here are some steps you may want to try if you haven't already done so:

 

- Ensure you have the latest software updated on your device and that you are using the most recent app version.
- Clear your app cache and re-attempt to log in.
- Uninstall/reinstall the app (or disable/re-enable if it is pre-installed) followed by a device reboot and re-attempt to log in.

 

We are also curious to know if the same issue is happening on multiple different devices? Are you are able to use the same login credentials to access your other Rogers apps and/or your MyRogers profile?

 

We look forward to getting this matter resolved!

 

RogersLaura

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I've Been Here Awhile
Posts: 3

Re: Unable to Sign into Ignite WiFi Hub App

Hello thanks for the help, I Uninstalled then re installed the app, rebooted cell but same "global.error.form.message.60001" I even get the same error on my desktop pc
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Posts: 988

Re: Unable to Sign into Ignite WiFi Hub App

Hello, @Adamjt79

 

Thanks so much for posting your concern in our community.

 

We definitely want to ensure that you have access to the app to manage your Wi-Fi network easier.

 

If you are getting an error on both the app and web browser versions then there is most likely an issue with your MyRogers profile. We'll be happy to look into this for you.

 

Please send a private message to @CommunityHelps so we can get started. Not familiar with our private messaging system? No worries, click here.

 

We look forward to hearing from you.

 

RogersTony