Unable to Access MyRogers via Browser.

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I've Been Here Awhile
Posts: 3

Re: Unable to Access MyRogers via Browser.

Is the MyRogers site down?

 

I haven't been able to access my MyRogers account information all week no matter when I try or which browser I use. My account information just never comes up, but I can log in. Is there some kind of outage? Is there a number I can call for support for my account?

I've Been Here Awhile
Posts: 3

Re: Unable to Access MyRogers via Browser.

I can't access it in any way. The app gives an error message and the desktop sit just shows that it is loading, but never loads anything

I'm a Senior Advisor
Posts: 3,508

Re: Unable to Access MyRogers via Browser.

I don't use a cellphone to access MyRogers using app, but I've no problem accessing it on my computer.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 665

Re: Unable to Access MyRogers via Browser.

When using your desktop have you tried hitting the refresh button. The past couple of days I have encountered a similar situation, I sign in and watch the dancing jelly-beans until I get tired of waiting, I hit the refresh button and the site loads. If I click on any link except for the forums I often have to do the refresh thing again,
I've Been Here Awhile
Posts: 3

Re: Unable to Access MyRogers via Browser.

I will definitely try that . However when I contacted support they seemed to find something wrong with my account and referred it to “ engineering support “ for further investigation. Looks like something got messed up on their end.
I'm a Trusted Contributor
Posts: 665

Re: Unable to Access MyRogers via Browser.

Hopefully you problem will be solved shortly.  

I've Been Around
Posts: 1

Re: Unable to Access MyRogers via Browser.

When I logged on My Rogers, balance and other information do not come out, only seeing some colorful strips jump, jump, jump, no matter what devises or browsers I used. It started from a couple of days ago. I cannot use My Rogers to make payment for do anything.  

I'm a Trusted Contributor
Posts: 665

Re: Unable to Access MyRogers via Browser.

I have also had the same problem.  For me, if I refresh the page, My Rogers opens with all the pertinent info showing.

I have to do this refresh every time I sign in to My Rogers.

Moderator
Moderator
Posts: 688

Re: Unable to Access MyRogers via Browser.

Hello @duanxiaowen & @jays77,

 

@duanxiaowen Welcome to the Rogers Community Forums! 😃

 

I know how much of a pain it can be when your My Rogers profile is not working properly. It's super important to have consistent access to making bill payments and other features like the Data Manager.

 

I have just tested it on my end using Internet Explorer and Chrome and it seems to be working properly at the moment. Are you still having issues with the webpage? Were you able to try refreshing the page as @jays77 mentioned to see if that resolved the issue with the constant loading screen?

 

If you are still experiencing issues there could be an issue with your My Rogers profile and we will need to investigate further. Please send us a private message @CommunityHelps the next time you're online and we can take a closer look.

 

For more information on our private messaging system check out our blog.

  

RogersTony

 

 

I've Been Around
Posts: 1

Re: Unable to Access MyRogers via Browser.

Finally, after a month of trying to get technical help for resolving this issue, this morning's tech person was able to resolve the issue in a few minutes.  I'm not sure why the other persons (a least 4 persons) could not resolve this problem.  Perhaps they need further technical training.